Customer Service High School
Resume:
Sergio R. Gonzalez
**** ******* **, *******, ***** 77083 C: 832-***-**** *********@*****.***
Professional Summary I am a bilingual self-starter with broad customer service background. Skilled in working well under pressure, eager to start a new job and learn as much as possible to enhance work efficiency. Skills
• Self-Motivated
• Exceptional communication skills
• Works well under pressure
• Costumer focused
• Adherence to high costumer service
standards
• Customer service oriented
• Effective workflow management
• Fast learner
Work History Crew Member, 01/2017 to 2/2017 a
Spicy World USA – 10421 SW Plaza Dr, Houston, Tx 77074
• Operated Pallet Jacks and Electric Jacks to move warehouse merchandise around.
• Consolidated merchandise in the warehouse.
• Learned to pull orders and to prep them for delivery. Assistant Manager, 03/2010 to 10/2014
Burger King – 10414 Richmond Ave, Houston, TX 77042
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Communicated with vendor regarding back order availability, future inventory and special orders.
• Assisted costumer with food selection, inquiries and complaints in a timely and empathetic manner.
• Monitored cash drawers in multiple cash register stations to ensure adequate cash supply.
• Closed register, tills so it can be deposited the next day.
• Earned responsibility to make morning deposits of the stores daily revenue to the bank.
• Occasionally responsible of making weekly employee schedules for the week. Shift Leader, 01/2013 to 05/2013
Carl’s Jr – 23601 Southwest Fwy Rosenberg, TX 77471
• Greeted costumers entering the store to ascertain what each costumer wanted or needed.
• Investigated and resolved costumer inquiries and complaints in a timely and empathetic manner.
• Monitored cash drawers in multiple register stations to ensure adequate cash supply. Education High School Diploma
2008-2012
George Bush High School – 6707 FM 1464 Road, Richmond, TX 77407
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