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Customer Service Manager

Location:
Oxnard, CA
Posted:
June 06, 2017

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Resume:

Matthew Rohrbach

**** ******* ***

Oxnard, CA ***30

C: 805-***-****

ac0puh@r.postjobfree.com

Professional Summary

Added-value: Client/Patient Relations – Prescription Medication – Earth Science Undergraduate Degree

Volunteer Experience Habitat for Humanity & Flu-Clinics, Walgreens

Methodical, diligent and highly adaptive Doctor of Pharmacy with exceptional interpersonal/presentation skills (across all multicultural and diverse levels), and adept at building strong relationships with customers, manufacturers, medical professionals, healthcare organizations and insurance providers. Sequential problem solver with great attention to details and the ability to perform statistical and numerical analysis. Consummate team player eager to achieve team and organizational goals and objectives. Strong in customer service, research, and mastering new technologies and information systems.

Abbreviations Comprehension

Technical Writing

Documentation/Reporting

Statistical/Numerical Analysis

Hospital/Retail Pharmacy

Product Demonstration

Technical Presenter

Inventory Management

Customer Service/Care

Medical Terminology

HIPPA Trained

Product Knowledge

Clinical Intervention

Pharmaceutical Distribution

Pharmaceutical Storage

Professional Experience

Walgreens Pharmacy is an American company which operates as the second-largest pharmacy store chain in the US-- specializing in filling prescriptions, health and wellness products, health information operated 8,175 stores in all 50 states

Pharmacy Intern (Buffalo, NY and Ventura County, CA.) Apr 2014 Present

Day-to-day duties include reporting to the Pharmacy Manager and providing technical expertise in compounding and weighing ingredients, dispensing medication, processing refills and attaching the proper warning labels to medication

Customer Relations enhancing the customer experience and positively interact with customers throughout the day, answering their questions, providing consultation and providing them with instructions on how to administer their medicines.

Administration entered new patient profiles and prescriptions into medication input software system.

Communicated directly with doctors' offices via telephone, fax and email.

Documentation worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Accurately recorded compounded products and prepared appropriate labels. Verified accuracy and completeness of information on prescription and refill requests.

Inventory Management maintaining drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders; and ordering/handling FDA controlled medications.

Called medical doctors regarding altering/changing a prescription from other pharmacies.

Lavocat's Family Greenhouse and Nursery East Amherst, NY Established in 1980 and produces top quality annuals, perennials, vegetable plants, shrubs, and trees, including over 800 varieties of plants and hundreds of shrubs and trees.

Landscape Architect (Summer Job, 2X) May 2013 Aug 2015

Day-to-day duties include providing care for established landscape by mulching, aerating, weeding, trimming and edging around flower beds, walks, and walls residential and commercial.

Follow planned landscaping designs to determine where to lay sod, sow grass, or plant flowers and foliage.

Design and decorate gardens with a variety of stones and plants.

Provide proper upkeep of sidewalks, driveways, fountains, and planters.

CVS Pharmacy Camarillo, CA is currently the largest pharmacy chain in the United States by number of locations (over 9,600 as of 2016) and total prescription revenue.

Pharmacy Technician Dec 2011 Aug 2012

Day-to-day duties include reporting directly to Pharmacy Manager, and providing exemplary customer service including product description; while duly entering new patient profiles/prescriptions into medication input software system. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Inventory Management maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Administrative verified patient data/billing information; Correctly priced and filed prescriptions after they were filled. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.

Security/Storage maintained proper storage and security conditions for all drugs.

Customer Relations-- Provided friendly customer service at prescription drop-off and pick-up counters. Communicated with all customers and staff in a pleasant and professional manner.

Education and Certifications

D'Youville College School of Pharmacy Buffalo, NY

PharmD, Pharmacy, 2016

oCoursework in Pharmacy: Technology, Pharmacology,

Pharmacy Law, Pharmaceutical Sciences & Pharmacogenomics

University of California in Santa Cruz Santa Cruz, CA,

Bachelor of Science, Earth Sciences, 2010

oCoursework in Geology: Chemistry, Mathematics, Mechanics,

Laboratory practices, Mineralogy, Geomorphology, Structural

Geology, Hydrogeology, and Summer Field Geology

Summary of Software

Microsoft Office: Word, Excel, PowerPoint. Windows and Apple software, ArcGIS, IntercomPlus, StoreNet



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