Documents Controlled Specialist

Professional Overview

Summary of Skills

Work Experience

Debra Parker

**** ******* ***, ****** **** Mo 64127

Home: 803-***-****

***********@*****.***

To utilize my talent, skills, and experiences within a successful organization 10+ years customer service, 9+ years administrative and office support, and 3+ years management experiences *Self-starter with strong work ethics, accustomed to limited supervision; seeks new challenges with willingness to accept new responsibilities; detailed oriented; timely completion of assignments *Excellent oral and written communication skills *Multi-tasked with efficiency in accordance with established procedures Microsoft Office Suite, Word, Excel, PowerPoint,

Outlook -10-Key -Technical Computer Support.,

Switchboard Operator 12 multi-line phone system.

Document Control Specialist.

DeMars Pension Consulting February 2016 to March 2017 Document Control Specialist/ Administrative Assistant Overland Park, KS

Scan all hard copies of 401 K plan in the Doc Star System by filing it thru Eclipse System to keep all file in a Library format, help assist with preparing with the 401 K package for client and participant for the plan year, assist with any amended changes for 401 K.

Scan and file for all deposits for contributions and distributions from participant of plan on weekly, monthly and semi -monthly basis.

Help assist with outgoing mail that needs to be Fed Ex for the same day delivery as well as outgoing for USPS mail. answer call according for the plan administrator. Provide information to participants that needs assistance with filling out correct distribution forms on what needs to be processed and the time frame. Provide backup assistance for other departments. Such as mass mailing for 700 401 K plans.

H& R Block November 2011 to May 2014

Administrative Assistant

Kansas City, MO

Provided technical support by communicating via phone, email and chat with internal and/or external clients requiring assistance or information.

Interpret client's needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.

Remotely installed software or perform updates.

Followed established procedures to handle inquiries and resolve concerns to ensure client satisfaction. Handled client communications using incident handling, escalation, quality measurement procedures, and work instructions.

Use software solutions and computer systems to accurately document and track client contacts. Adapt to changes in user demands, work environment, and changes to process or requirements. Maintained a technical working knowledge of product or products supported by the department. Consulted with Senior Support Specialists as needed to respond appropriately to the client. Assisted Tax Pro with reassigning client's return, to assigned tax pro, Help with making sure the tax pro is activated in the tax vault.

Send out correspondence to tax pro when needing to contact DM or Region offices. November 2011 to October 2012

Advantage Technical Resources Administrative Assistant Kansas City, MO

Communicated via phone and email with clients requiring assistance or information. Customer inquiries handled are moderately complex. Interpret clients' needs and utilize software to identify possible resolutions. Followed establish procedures to handle inquiries and resolve concerns to ensure client satisfaction. Handled client communications within all call handling and quality measurements. Documented and communicate to management any recurring or significant problems or issues with any services supported as encountered through contacts. Observed and report call trends when noted.

Participated in outbound calling campaigns when needed. Benedict College August 2010 to August 2011

Administrative Assistant

Columbia, S. C.

Submitted letters to Incoming Freshman's for upcoming school year. Updated the Advisement List -to include freshman and transfer students: new majors,. Submitted Faculty Composites to Dean of Chair for all faculties of the Department. Electronically update Faculty Performance Plan for the school year. Meet once a week to discuss weekly reports and Board Reports. Ordered all faculty supplies, Keep departmental budget accurate. Scheduled meeting times for new faculty and adjuncts with the Department Chair. Price Water House Cooper April 2009 to February 2010 Customer Service Representative

Columbia, SC

Contacted a variety of insurance companies such as BCBS, Aetna, Worker's Comp, and AARP to collect monies of behalf of Greenville Hospital System.

Corrected ECF Edits codes, Balance out each collection files for adjustments, or accounts debt set off. Experienced with Medicaid and Commercial Insurance following the guidelines with HIPPA laws. Processed claims that needs to go Compliance /Needs for corrections. Education

Accomplishments

Skills

References

Maintained productivity goals of 35-80 accounts daily. Performed inbound and outbound calls to insurance companies that promise to pay from third party insurance companies.

CBRE Real Estate April 2007 to May 2008

Front Desk Receptionist

Columbia, SC

Answered inbound and outbound calls.

Scheduled conference room meetings.

Distributed all incoming and outgoing mail.

Ordered office supplies.

Assisted property manager with distributing tenant's report. Log in tentant's monthly rent

Christian Cornerstone School of Correspondence, Townsend Georgia 2002 General Studies Education

Real Estate School of Property Management 2005

Certificate: Property Management

Columbia, SC, US

Increased office organization by developing more efficient filing system and customer database protocols. Document Control Specialist, 10-Key, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, phone system, processes, Real Estate Property Management School, Switchboard Operator, Tax Support, Technical Support troubleshooting.

References Available Upon Request

Contact this candidate