Manager Information Technology
Resume:
VICKY L. PICKETT
Chicago, Illinois *****
**********@*****.***
www.linkedin.com/in/vickylpickett
SUMMARY
A dedicated and accomplished BUSINESS PROCESS LEADER with broadly diverse expertise encompassing system administration, requirements documentation, IT operations, scope development, and business process improvement. Possesses strong written and verbal communication skills with an emphasis in application development, project management, and training. An adaptable and disciplined top-performer who successfully handles a multitude of tasks that increase proficiency and establish a productive work environment.
TECHNICAL SKILLS
PeopleSoft Financials, SQL/Query, Microsoft Project, Microsoft Office Suite, JIRA
EXPERIENCE
NORTHWESTERN UNIVERSITY, Evanston, Illinois
Team Lead, Business System Analyst, 2014-2017
Identified, recruited, created, and led successful team of business analysts defining business needs for highly visible and/or complex information technology projects.
Connected business units to solution providers and shared project management approaches and tools with proven track records.
Directed project planning and guidance through all tasks in project lifecycle, provided group facilitation, and delivered staffing and recruiting leadership for PMO team.
Led team developing two new applications implemented within community including business systems directory connecting new employees with information required for systems and how to access them.
Oversaw project management for the development of a research portal that consolidated research information and provided to faculty members and research administrators for review and decision-making.
Supervised team planning and implementing multi-factor authentication (security) for major administrative systems.
Identified, recruited, and hired for 12 positions (technical, functional, managerial) within four-month period.
Reviewed and evaluated business processes and recommended improvements for paying graduate students as part of collaboration with graduate school.
Recommended advancements to user interface, to enhance the data exchange between student system and HR system, and to enhance overall business processes
Served on administrative systems manager’s committee, service delivery initiative, information technology manager’s forum, and information technology project team excellence award committee.
Assistant Functional Team Manager, 2010-2014
Directed activities related to searches to fill vacancies on functional, technical, reporting, and training teams.
Created activities to improve team cohesiveness.
Mentored team leads and colleagues regarding leadership and management.
Collaborated with process and business owners, including controller and VP for budget and planning.
Reviewed project change requests and provided input on behalf of functional team.
Supervised and approved updates to production environments.
Served as senior functional advisor for selection and implementation of TM1 application used as budget preparation and estimating tool.
Spearheaded fiscal-year end processes from 2010 until 2013 involving collaboration with all areas of business administration and fed essential information to published annual report.
Team Lead, Business System Analyst, 2007-2014
Created and led team of successful business analysts.
Led projects, including set project scope and priorities, confirmed documented requirements met, established goals and strategies to meet all go-live deadline.
Spearheaded testing initiatives, including interfacing with more than 150 representatives of the user community, functional, reporting, and technical resources.
Gathered and documented 500+ requirements for 25 business processes impacting general ledger.
Recommended system modifications and customizations and created appropriate functional specifications.
ADDITIONAL EXPERIENCE
Senior Business Systems Analyst, 2005-2007. Served as member of general ledger team, facilitated design sessions, gathered and documented requirements for business processes related to implementation of PeopleSoft Financials, and created functional specs. Additionally, led process to identify budget planning software (Cognos Planning) and effort to implement software, including creation of project plan, gathering/documentation of requirements, fit/gap analysis, and supervision of development/configuration of software as co-chair of budget planning team.
Director of Financial Operations, Weinberg College of Arts and Sciences, 2001-2005. Supervisor of Business Operations, 1990-2001. Oversaw accurate interpretation and implementation of payroll contracts for nearly 700 faculty and 300 staff members, amounting to $60M annually. Reviewed, approved, and processed purchases and reimbursements for more than 50 departments and programs. Served as liaison/advocate for departments and school, representing faculty and/or staff to central administration. Advised, created, and implemented policy and procedures. Administered $1M in appropriated and self-supporting funds.
MICHAEL REESE HOSPITAL, Chicago, Illinois, Administrative Assistant, Siegel Institute for Communicative Disorders, 1987-1990. Coordinated general daily operations and budget of institute and facility. Oversaw payroll for clinical and support staff of 30 FTEs. Prepared activity reports for clinical staff and administered $4M in federal grant funds and $1M of endowment and gift funds. Met with patients to establish sliding scale fee structures and provided reports to state and federal agencies. Supervised support staff.
EAST BANK CLUB, Chicago, Illinois, Assistant Manager of Member Accounts, 1984-1987. Resolved billing issues and coordinated collection of past due balances.
WCFC-TV38, Chicago, Illinois, Assistant Traffic Manager, Public Service Announcement Director, 1981-1984. Created program logs (schedules) for on-air programs, commercials, and public service announcements. Wrote and produced commercials, public service announcements, and station breaks.
EDUCATION
CHICAGO BIBLE INSTITUTE, Chicago, Illinois
B.A., Biblical Studies
BETHEL COLLEGE, Mishawaka, IN
Music Education and Theater
PROFESSIONAL DEVELOPMENT
Agile SCRUM, 2016
Agile Bootcamp, 2015
SQL/Query, 2013
Leading and Managing a Technical Team – Tips for the Non-Technical Leader, 2012
Project Management Methodology Bootcamp (PMBOK), 2012
Continuing Education Classes, Northwestern University, 1992-1995
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