Customer Service Sales

Shenna Ward

Sardis, MS *****

************@*****.*** - 662-***-****

WORK EXPERIENCE

Dispatcher/Customer Service

Express4Trucking,LLC - Sardis, MS - 2014-01 - 2017-04 Scheduled pick up and delivery loadservice

Make and receive broker calls

Take drivers emergency and non emergency calls

Complete carriers packets

Confirm credit approvals for loads with factory companies Warehouse Worker

W.W. Grainger - Southaven, MS - 2006-02 - 2016-07

Responsibilities

Pick Orders at a rate of 120%

Pack out orders at a rate 110%

Inbound Receiving ( check-in orders at a rate of 135%) Put away orders at a rate of 120%

Accomplishments

Awarded 5 Star employee for 4 years in a row.

Employee engagement committee member 2013-2014

Skills

Great picking and packing skills

Great Check-in and put away skills

Motivated team player

Sales Associate/Customer Service

Walmart - Senatobia, MS - 2004-04 - 2010-05

Responsibilities

Assisted customers with sales

Check out customers merchandise

Received cash, credit, and debit payments for merchandise Maintained great housekeeping

Accomplishments

I accomplished Star Cashier award within 6 months of my hire date. I excelled above 500% of scans on a daily basis

Skills Used

Great customer courtesy skills

Greats speech etiquette

Great multi tasking

EDUCATION

Business Administration in Marketing and Logistics Ashford University - Clinton, IA

2012 - 2014

Associate of Applied Science in Medical Office

Northwest MS Community College - Senatobia, MS

2004 - 2007

SKILLS

Forklift driver, tuggle driver, rf scanner, trailer builder in SAP CERTIFICATIONS/LICENSES

Forklift Certified

2011-08 - 2016-08

Offload trailers on receiving dock

Loaded trailers

Tugga freight from dock until bins

GROUPS

Kaizen projects

2013-10 - 2016-08

Designed projects for picking department

Performed different working mechanism/ project test runs Discussed scenarios for improvement in group discussions

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