Administrative Assistant Sales

Keena Lemons

Hillside, Illinois *****

***********@***.*** • 708-***-**** • www.linkedin.com/in/keena-lemons-57424528

Qualifications Summary

Skilled and dynamic professional with demonstrated capacity to successfully support corporate strategies and goals.

Awards: Received awards for database cleanup consisting of accuracy and timeliness of thousands of lender loans.

Relationship Development: Strong interpersonal talents with passion for consulting with diverse stakeholders to develop the best resolution for sensitive, complex issues. Proven ability to collaborate with colleagues to achieve goals.

Information Management: Well-developed ability to utilize business technologies to track client, vendor, and stakeholder data and guide strategic planning. Proficient with Microsoft Office Suite, Siebel, and calendar systems.

Project Oversight: Highly organized with combination of technical, financial, and business expertise to guide project planning and implementation. Success meeting and exceeding organizational goals within team driven and self-guided roles.

Key Strengths: Communicative and personable, able to learn new skills quickly and serve internal and external customers with poise and professionalism. Effectively interface with management to collaborate on issues and resolve problems.

Professional Experience

Completed Microsoft Computer classes, sold home, and visited daughter in Australia to assist with new baby.

(7/2016 - 3/2017)

Fannie Mae, Chicago, Illinois

Project Analyst III (8/2013 – 6/2016)

Researched and analyzed production and statistical data, reports, and schedules for business unit, project team, management, and customers and formulated recommendations for improvement; coordinated and facilitated annual Washington D.C. conferences and meetings for Customer Engagement Forums. Recommended, interpreted, and implemented company and internal administrative policies and procedures.

Selected Contributions:

As team lead for the National Sales Team, conducted training for external lenders and internal account teams regarding products, forms, and services.

Designed trend analysis reports and provided feedback to management and customers.

Customer Sales Support Specialist (2010 – 2012)

Supported Director of CSS and sales support account teams in the following areas:

CASA/Epcr – Assisted lenders with data corrections regarding loans submitted with missing or incorrected data.

Cash Processing – Point of contact for contacting lenders on a weekly basis regarding Outstanding fees owed to FannieMae or the lender.

DoA (Delegation of Authority) – Checked documentation received from Account teams to insure signatures were obtained prior to submitting to next level for processing.

CAT (Customer Account Team) transfers – Point of Contact for National Sales Team to ensure that accounts were transferred in Siebel data base from NST to Mega, etc. as requested.

Processed Benefit Election Certificates (BEC) and typed Rates Sheets for 600+ Affinity groups annually, liaising with Technology department regarding processing of DU Only MPF lender set-up.

Developed team’s charger documentation in collaboration with team members.

Selected Contributions:

Led Benefit Election Certificate project, conducting planning meetings and producing documentation related to process.

Administrative Assistant (2006 – 2010)

Prepared daily expense reports for directors, managers, and account team. Managed travel and meeting logistics, prepared mid-year and annual reviews, and responded to phone inquiries regarding Fannie Mae’s products and services. Generated weekly reports for directors – highlighting lender activity. Executed four multi-office meetings for 30+ internal participants throughout the year.

Gessler Hughes Socol, Chicago, IL

Legal Secretary (2004 – 2005)

Provided direct support to four Corporate Attorneys and one Paralegal in general law practice. Assisted in preparation of depositions, pleadings, briefs, subpoenas, and pleading indexes. Transcribed deposition dictation tapes and maintained original legal documents for the division. Coordinated, created, and assigned label bar codes for 60+ files to ensure accuracy and accessibility prior to off-site delivery.

Harris Bank, Chicago, Illinois

Administrative Assistant (2000 – 2001)

Typed correspondence, strategic financial reporting, and manager expense reports for the Director of Finance. Updated and tracked monthly pager and telephone reports. Generated and updated contracts for remote and contract employees.

Educational Background

Master of Arts in Liberal Studies, 2012

DePaul University, Chicago, Illinois

Bachelor of Arts in Liberal Studies

DePaul University, Chicago, Illinois

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