Project Manager Training

Wendy Rakich, PMP/Instructional Designer

***** * ******** ***** *****, Phoenix, AZ 85083

623-***-**** *******@*****.***

Project Manager/Instructional Designer

Experienced Project Manager with noted success in driving strategic vision through coordinating, managing and executing small to large-scale projects. Demonstrated strengths in directing cross-functional teams, designing and developing training curriculum/materials, driving process improvement and resolving inefficiencies. Exceptional strategist with expertise in introducing new projects and initiatives to support the attainment of business and stakeholder goals and objectives.

Areas of Excellence:

Project Planning & Management • Budget Management • Client Engagement/Relations • Strategic & Tactical Planning

Cross-Functional Leadership • Curriculum Design, Development & Facilitation • Team Building/Leadership

Stakeholder Communications • Process Improvement • Personnel & Leadership Development • Visio • Microsoft Products • Adobe Acrobat • Sharepoint

Professional Work History

Corporate Trainer (Contract) • McKesson Jan 2017 – Feb 2017

Partner with executive leadership and pharmaceutical client to develop training that meets all regulatory and client guidelines; facilitate training to new hire employees to service all insurance related processes including benefit investigation, prior authorization, and proof of income verification within all HIIPA compliance guidelines. Work closely with operations team members to document policy and procedure documents to align with client requirements and HIIPA.

Project Manager • DISCOVER CARD Apr 2010 – Dec 2015

Partnered with executive leadership to coordinate, manage and execute small to large-scale operational projects. Led all aspects of projects from initial inception through completion, managing project teams of up to 25, consisting of primarily EVPs, to ensure attainment of goals and expectations. Worked closely with stakeholders, executive leadership and all functional areas, providing status updates on project progress and results; delivered projects on-time and within budget.

Led project for restructuring training/onboarding program; implemented a blended learning program that decreased the process time by 2-weeks and cut training costs by $4K per new hire. Won a Presidents Plate Award for efforts and was awarded a $5K bonus for cost efficiencies.

Managed a $500K project for integrating a new intranet system that allowed employees to write and/or review training documents simultaneously; reduced approval process by 4-weeks and improved regulatory compliance.

Created a database for storing all training documents and tracking the approval trail; data stored for 10-years.

Co-Chaired a project for restructuring the Loss Prevention Dialer Group’s hierarchy of employees; downsized from 4 call centers to 1 centralized center. Efforts assisted in increasing collections by 13%.

Played an integral role in the development of a new system for managing Consumer Financial Protection Bureau (CFPB) and Federal Deposit Insurance Corporation (FDIC) certification process, which accounted for all 26 lines of business; outlined the training process and used system to identify account managers that were not ready to be certified, implementing additional training and/or termination as needed.

Managed budgets of up to $750K, tracking expenditures to ensure within budget completion.

Revised and restructured training materials to ensure compliance with CFPB and FDIC procedures and regulatory guidelines.

Senior Curriculum Design • DISCOVER CARD Feb 2005 – May 2009

Designed, developed and delivered training, eLearning and instructor-led curriculum and materials for new-to-role programs for 10 business lines.

Worked directly with department heads, SMEs and project managers to create training materials/programs.

Additional Roles: Area Manager Dialer Team (Managed 14 direct reports across Southwest Region); Sales Team Leader (Managed 60+ direct reports); Account Manager/Coach 1994 – 2005.

Education

UNIVERSITY OF PHOENIX, Phoenix, AZ – Bachelor of Arts, Business Management

PROFESSIONAL DEVELOPMENT

PMP Certification; Six Sigma Black Belt

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