Customer Service Data Entry

KELLEY JOHNSON

Woodridge, IL

630-***-**** ***********@*****.*** linkedin.com/in/kelleyljohnson

Experienced professional with proven skills in third party accounts receivable, remittance billing, data entry, and customer service. Recognized for skill in identifying client needs and providing solutions to account receivable problems.

Skills

Cash Application

Medical terminology

Medical coding

Verbal and written communication

Customer Service

Data entry 10 key

Microsoft Word 2013 Microsoft Official Accreditation

Microsoft Excel 2013

QuickBooks

PROFESSIONAL AND VOLUNTEER EXPERIENCE

TransCentra, Naperville, IL 2014 - 2015

OPEX Table Operator

Responsible for opening payments processed by Opex system achieving 100% accuracy.

Ensured accurate processing of damaged or invalid or checks not accepted by the Opex system

Volunteer Caregiver 2008 - 2014

Planned, scheduled and provided transportation for individuals appointments and shopping needs

Provided cleaning service

Affiliated Computer Services, Oak Brook, IL 1986 - 2008

Accounting Representative (1986 - 1990, 2002 - 2008)

Applied and deposited student loan and collection loan payments, maintaining an accurate database.

Balanced end-of-month bank statements and produced monthly reports for colleges and universities

Researched and corrected rejected and unidentified payments to ensure posting to appropriate accounts.

Borrower Representative (1990 - 2002)

Recognized as#1 or #2 top performer out of 20 in processing deferment and, cancellations applications and adjustments.

Solved problems for students and clients regarding entitlements, loans and billing averaging 100 calls per day.

Communicated with student/borrower to determine eligibility for a deferment and procure to apply.

Knowledge of both federal and private loans repayment requirements, deferments and cancellations

Trained new employees on regulations, adjustments and resolving banking issues

Communicated with bursar’s offices of small and large universities regarding reports and services

Handled bursar’s office concerns with problems with checks, forms and inquiries

Dupage Forest Preserve,

Mayslake Peabody Estate, Oak Brook, IL 2017-

St. James Farm, Wheaton, IL 2013 – 2014

Wagon Ride volunteer

Power Connection Food Pantry, Bolingbrook, IL 2011 - 2013

Food Pantry volunteer

EDUCATION

Eastern Illinois University

Bachelor of Arts, History

MidState College

Paralegal Certificate

College of DuPage

Clerical Accounting Certificate

Physician Office Billing Certificate

Office Technology Certificate

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