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Customer Service Administrative Assistant

Location:
Castro Valley, CA
Posted:
June 06, 2017

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Resume:

KYSHA SMITH

**** ****** ******

Oakland, CA *****

510-***-****

ac0pp1@r.postjobfree.com

Objective: To secure a position where my various skill sets and thirst for knowledge can be utilized to contribute to the growth and success of the business. Work History:

7/2016-current: Special Dispatch of California

Dispatch/Customer Service

Dispatch drivers and route for both deliveries and pick ups. Client account management. Problem solving, driver, store, vendor issues. Manage a team of 6. Process and clear claim issues. Daily reconciliation of PODs of delivery. Numerous other complex tasks. 05/2015-03/2016- Genesis Logistics, Union City CA

Executive Administrative Assistant/ Dispatch Coordinator Worked very closely with Transportation Manager to ensure truck and driver readiness, daily dispatching of 65 drivers, 36 routes, servicing 492 7-eleven stores throughout Northern California . Duties also included administrative duties and daily running of a smooth office. Ordering of uniforms, truck repairs as well as working very well in a fast paced, quick changing environment. I was also responsible for the on-boarding for all newly hired drivers and transportation supervisors.

07/2015-4/2015- MV Transportation Livermore, CA

Transportation Supervisor

Duties included, driver credential checks, ride- a-longs to ensure proper driving and customer service procedures . Daily supervision of 100+ drivers 82 routes. Daily reports and write ups when needed.

04/2013-07/2014- National Truck Driving School, San Leandro, CA CDL Instructor, My duties included but not limited to Instruction of all essential Department Of Transportation rules and regulations. Readied students to properly perform and pass the State Of California, Department of Motor Vehicles Commercial Drivers License road and skills test. Instruction included Pre-trip inspections, an air brake test, in-cab inspections, skills including alley docking, parallel parking, off setting the truck and trailer, as well as driving skills, double clutching, shifting, splitter use, downshifting, right turns and various other road and freeway maneuvers. All in a safe controlled manner.

06/2011-10/2012-CRST Expedited, Cedar Rapids IA

OTR/Owner operator- Responsible for the safe pick up and delivery of various items driving a 13'6 semi tractor with a 53' trailer in 48 states, duties included but were not limited to trip planning, scheduling, keeping a up to date log, scaling loads, fueling and other general maintenance and a whole lot of driving averaged 3500/wk (teamed) 09/2007-11/2009-Higgs Carter King Charter Academy, San Antonio TX Administrative Assistant/Assistant to Principal- Duties included enrollment and recruitment. Assisted with enrolment of new students, spoke with parents regarding tuition, fundraisers, special events, collected daily attendance for school, assist in school's extra-curricular activities. 04/2004-07/2007 Babe's Sports Bar and Grill, San Jose CA Bartender/asst manager- Duties included but were not limited to serving customers and providing excellent customer service. Shift Scheduling, managed customer complaints Assisted with all ordering and scheduling of special events.

I hold a CDL (CLASS A )



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