Joseph Chauvin

**** * ******* *****

Gretna, Louisiana 70058-0000

Ph : 504-***-****

E-Mail: ac0po7@r.postjobfree.com

Education

Delgado Community College

Associate’s Degree12/1996

**/****

Computer and Information Technologies

Philips Community College

Associate’s Degree

11/1988

Electronics

Professional Certification

A+ CompTIA IT Certification

Professional Certification12/2001

12/2001

Technical Support, Field Service, IT Support

Professional Experience

Information Technologies Support Technician

2009 - 2017

Plaquemines Parish School Board

(Multiple Locations)

Support and maintain computer systems on several facilities operated by the school board. Installation, maintenance, repair and replace faculty, staff and student Apple and Dell desktop, laptop / notebook, Tablet / PDA and related tech across multiple campuses. Install and maintain video projectors and Smart Board tech in classrooms. Install and maintain Ethernet network cabling in classrooms. Install and maintain networked printers in schools. Assist Network Administrator in maintaining LAN and MAN across various locations. Transport IT hardware to various facilities. Contact IT manufacturers to address RMA requests and shipping for damaged computer and related tech. Multiple facilities ghosting and reimaging of all installed computer systems annually to ensure the uniform operations of educational Apple / PC tech for faculty, staff and students utilizing Symantec Ghost

Information Technologies Support Technician

2006 - Present

Independent Contractor

(Small Businesses and Individuals)

Installation, maintenance and replacement of Apple-based and PC-based desktops, laptops / notebooks and professional workstations for various customers upon request. Installation, maintenance and replacement of Promethean and other Audio / Video tech at several point of sale (POS) locations for several customers upon request. On-call multiple tier IT Support Technician as needed.

Information Technologies Support Technician

2007 - 2009

City of Gretna, Louisiana

(Multiple Locations)

Installation, maintenance and replacement of PC-based desktops, laptops / notebooks and professional workstations throughout the city. Supervise the installation and operations of Gretna’s Deltacom VoIP telecommunications system and served as POC for Gretna and the manufacturer for upgrades, enhancements and repair operations. Multi-tier Helpdesk Support Technician for the user community regarding Gretna’s web center and related issues. Provided some website graphics content editing. Provided various computer and networking support functions upon request. Performed DBMS data entry and DMBS support.

Information Technologies Technician

2006

TEK Systems, Inc.

(Lake Ponchatrain Region)

Contracted by TEK Systems to complete a Capital One Bank consolidation rollout project. Region-wide Help Desk (Tier One) Support Technician for Capital One Bank system-wide User Community Account creation process. Formal training completed for multiple application suites including: Novell Console One, Citrix, GroupWise, and related Banking Industry specialized suites.

IT Technical Support Technician

2005

Ba-Bing! LLC

(Saint Rose, Louisiana)

Contracted by Ba-Bing! LLC to provide Help Desk (Tier Two) Support for Quiznos Restaurants throughout the United States. Support for Point Of Sale (POS) systems operations including, but not limited to, the following: QPOS (NEC 4000), IBM SurePOS 500 Series, Javelin POS / Aloha POS Systems. Maintenance of in-house Ba-Bing! LLC Helpdesk Support software systems. Provided disaster recovery and relocation technical support nationwide. Provided remote access communications support and repairs to POS systems as required. On-call location technical support on a 24-7 basis as required.

IT Technical Support Team Lead / Coordinator

2003 - 2004

Barrister Global Services

(Harahan, Louisiana)

Served in a number of supervisory roles for Barrister Global Services including: IT Technical Support Team Lead, IT Technical Support Coordinator, and Repair Depot Manager. Manage our Depot Repair / Refurbish Center. Supervision of five (05) IT Technicians assigned to our Residential Technical Support Center. Assist our Corporate Network Administration Center staff in operations and maintenance of Corporate Headquarters support systems infrastructure (LAN). When deemed essential, travel to Barrister’s customer sites to perform specialized Advanced Field Technical Support task to meet our corporate customer satisfaction objectives and goals. Installation, maintenance, troubleshooting and repair of computer technologies. Custom build specialized computers as requested for use in specialized IT operations. Refurbish and repair specialized customer computers upon request. Conduct technologies research into next generations of hardware, operating systems and software (application suites, specialized applications and communications software, etcetera) for location specific IT requirements. Provide warranty Tier Two advanced remote and on-site technical support as assigned.

Specialized Skills

Hardware Technologies

Apple

Dell

Hewlett-Packard

IBM

Video Projection Systems

“Smart” (White) Board Systems

Point Of Sale Systems

IT Diagnostics Systems

Operating Systems

Apple OS-X

Microsoft Windows

Applications Suites

Microsoft Office

Applications and Communications

Symantec Ghost

Point of Sale (POS) Systems

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