Engineer Support

Adam Wright

**** **** *** ****** • Brooklyn, New York 11223 • 914-***-****

***********@*******.***

Technical Experience:

Windows, Linux, Mac OS X technical and software support, peripheral installation, and network configuration

Active Directory, Microsoft Office, Windows Server configuration

PC desktop and laptop hardware diagnosis, repair, and data recovery

Blackberry, Windows Phone, iOS and Android enterprise support with contact management, data backup, and restoration

Focused experience in the retail, finance, and education sectors with a 90% help desk ticket close rate

Lenovo, Dell, and HP system deployments/refreshes via Acronis, Norton Ghost, and SCCM

Trained users on how to use their new workstations and Microsoft Outlook

Ran cabling from the mainframes and patchboards to corresponding networking jacks for users, along with system moves

Experience with Kaseya, Track-It, Remedy, DELL DSOM, and Microsoft Dynamics for help desk ticket support

Knowledgeable with TeamViewer, LogMeIn Console, Remote Desktop Connection for remote desktop support

Work Experience:

Mount Sinai Hospital, AD Migration Support Technician (Contract Position) Sept 2016 – Mar 2017

Microsoft, Flagship Services Advisor Aug 2015 – April 2016

Nine West, Helpdesk Support Technician (Contract Position) Mar 2015 – April 2015

Standard Chartered Bank, Desktop Support Engineer (Contract Position) Oct 2013 – Dec 2014

The McGraw-Hill Companies, Concierge Support Technician (Contract Position) Nov 2012 – Dec 2012

MDRC, Level One Helpdesk Support Engineer (Contract Position) Feb 2012 – Oct 2012

Time To Know, School Tech Support Technician May 2011 – Aug 2011

ICC, Dell Authorized Field Service Technician (Contract Position) Apr 2010 – May 2011

JunkACar.com, Helpdesk Support Technician Jul 2010 – Aug 2010

Ronald A. Bartlett & Associates, On Call Support Engineer Oct 2010 – Oct 2013

Staples, EasyTech Technician May 2006 – Mar 2010

Best Buy, Geek Squad Agent Aug 2004 – Jun 2005

Education:

Acquired A.A.S. in Networking Technology, January – August 2013

TCI College – New York, New York

Studied Computer Networking Administration, October 2002 – November 2004

The College of Westchester – White Plains, New York

Contact this candidate