I.T. Help Desk and Support Analyst

Brett Ehrlich

Cell: 954-***-****

Parkland, Florida 33067 ac0pl9@r.postjobfree.com

Technical Skills

Operating and Management Systems

Windows 7 • Windows XP • Windows Server 2003/2008 • IBM Main Frame MS400

Software (Testing, Installation, Troubleshooting, Configuration)

Track-it • VMWare View (Limited vSphere) • Microsoft Office 2007/2003 • Active Directory • SCC Softpath • Cerner Sorian Clinicals • Siemens Med Administration Check (MAK) • Cerner Soarian Enterprise * Document Imaging (EDM) • Sunrise Clinical Manager • Siemens OAS Gold • PICIS Security Manager and Ancillary Applications • QuadraMed • Lawson Financials • SoftMed • Blackbaud Raiser’s Edge • SCC Softlab • VNC, VPN Legacy IBM Main Frame Equipment and Applications

Hardware (Troubleshooting, Configuration)

All Major Brands of Desktops/Laptops • Wyse, Samsung, Pano Thin Clients • Projector Equipment • Lexmark/Xerox/HP/Ricoh/Zebra/Intermec Printers • Fujitsu Scanners • iPad • HHP/Honeywell/Motorola Scanners

Networking (Troubleshooting, Configuration)

Cisco 3750/3550 (Basic Troubleshooting) • Linksys Routers • Wiring Rack Management • Network Cable Tester/Toner

Professional Experience

Bethesda Memorial Hospital, Boynton Beach, Florida 2004 to 2017

IS Support / Helpdesk Analyst

Maintained a high level of customer service for IT department. Consistently called upon for relationship building in order to satisfy challenging clients enterprise wide.

Performed regular inspections of data center hardware.

Assisted in project to open new Bethesda Heart Hospital and with the newest hospital in Palm Beach County, Bethesda West Hospital.

Ensured data center security.

Performed employee training.

Remote and in person client support for issue resolution supporting over 4000 users.

Lead analyst for help desk and data center.

Coordinated network data cabling system throughout the hospital. Thin Clients, VM Workstations, peripheral equipment, and data infrastructure.

Principal coordinator and installer for VM workstations in 1000+ patient rooms and user workstations.

Travelled to all remote facilities for support of IT hardware, network and PC application issues.

Alamo Rent A Car, Fort Lauderdale, Florida 1985 - 2003

MIS Systems Analyst

Maintained a high level of customer service for IT department. Consistently called upon for relationship building in order to satisfy difficult clients enterprise wide.

Performed employee training.

Was promoted from Lead Helpdesk & Production Control Analyst.

Coordinated with clients for the conversion and management of data and resources during corporate split of Alamo and AutoNation into separate public companies from Republic industries.

Conducted I.T. intra-department team meetings to promote improved communication among I.T. teams and review of change control.

EDUCATION

Nassau Community College

Garden City, New York

Associate Degree in Liberal Arts

CompTia A+ Certified

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