Customer Service Microsoft Office

Lakiesha Foreman

***** ***** **** **.

Ashburn, VA 20164

Email: **********@*****.***

Cell: 571-***-****

GOAL SETTING CUSTOMER FOCUS DECISION MAKING ADMINISTRATION

An accomplished and dedicated professional with proven skills. I bring motivation, leadership to the workforce environment while utilizing all my certifications, experience and education. Self-motivated and poses strong organizational abilities and communications skills.

Professional Experience

George Washington University 06/06-2014-Present

Lead Recruiting Assistant

Makes informed decisions on all background checks using appropriate matrix and pass/fail guidelines. Escalates to appropriate channels when necessary.

Initiates and facilitates the timely efficient completion of background checks for new and current employees in full-time, student, temporary, and research positions.

Provides instructions from initiation of background checks to completion of the process.

Reviews results returned by third-party vendor and completes any follow-up that is necessary

Write internal and External offer letters.

Maintains appropriate follow up with candidates while providing excellent customer service.

Respond to applicant inquires.

Post jobs on internal gwu.jobs website and external websites

Process hiring proposals and offer letter for applicant

Participates in various recruiting activities

Performs various recruiting activites (New Employee Orientation)

National Counseling Group 3/1/2013- 1/7/2014 Office Coordinator

Supports the Program Director, three Case Managers, and the Foster Parent Coordinator

Opens and maintains the site ensuring that all areas are presentable and ready for consumers

Attends to phone, reception area, incoming and outgoing mail, fax, and general voice mail box; date and stamps all incoming documents

Responds to all foster parent and /referral inquiries made via the website or marketing materials

Ensures proper phone coverage during absence from work station by forwarding phones to another professional

Utilize filing and scanning procedures for daily chart maintenance

Assist in background completion of background check processing for service parents and consumers

Maintains the Foster care Services Program Census; updating 24 hours

Overseas supply lists to include all office supplies, service parent training related need

Obtains approval from Program Director prior to making purchases

Monitors and addresses building and premises maters related to repair and maintaince, as assigned

Coordinates IT related repair of all computer and office equipment

Adheres to agency policies and procedures, and coordinates administrative matters with colleagues in all offices in a diligent and professional manner

Proceed with any other administrative duties that may be required by the Child Placing Supervisor, Assistant Director, Program Director, or Executive Director

ManTech International-Contractor 11/2012-3/2013

Personnel Coordinator

Assiant in helping men and women get deployed to Afghanistan and Kuwait

Prepare new hire start dates for the candidate

Collect dental forrns, finger print cards, passport information for the candidate to in-process in Chantilly, VA

Schedule the candidates medical and MRAP U class

Prepare and schedule the candidates IRDO training

Aeronautical Systems Incorporated 9/2006-9/6/2012

Executive Assistant/Office Administration

Prepare Licensing applications for the Defense Trade Controls for airplane parts shipped in and out of the United States, secured documents and licensing information containing to all materials transported in and out of the United States

Organized and conducted interviews with possible new employees

Organized business travel for the president of the company, contained a record of all travel expenses and documents expensed.

Organized all the local and international arrangements, if needed, including but not limited to air tickets, car rental and hotel reservations. Arrange and prepare necessary materials and agendas for training participating in the new hire orientations

Managed business calendar of all business maintained through out the company.

Maintained all new hire paperwork and data for hiring new employees into our database

Use DRATS software for reports and images of airplane parts and materials

Maintained and conducted inventory of all aircraft parts and matertials

Ability to use computer software including Microsoft Office (including MS Word, Power point, Excel, and Outlook

Quality Control of correspondence or other written materials

Use of basic office equipment such as document scanners, create CD/DVD disks, copiers, facsimile machines

Time keeping and Attendance in an electronic System

Office Administration and Customer Service to include reception duties, telephone coverage, call routing, mail distribution, filing and corressponce preparation

Ability to upload information to a web page (for solicitations)

Ability to handle sensitive and proprietary information related to contracting activities

J.P. Morgan Chase Vastera 03/2000 – 08/2006

Executive Assistant:

Scheduled and maintained calendars in Microsoft Office

Prepared meeting durations.

Organized travel arrangements.

Front Desk phone center and guest reception

Scheduled conference rooms and made meeting arrangements

Responsible for maintaining the office machine or scheduling maintenance

Assisted various departments with special projects and general administrative support

Human Resource assistance with various routine tasks and projects including:

Perform background checks and verifications for potential new hires

Create welcome packages and schedule orientation for new hires

Maintain personnel files including performance reviews, salary and leave

Prepare awards for employee recongnition

Use the HRIS human resources computer program

Scheduled exit interviews

Education /Certificates

EDUCATION

Ellis College of New York Institute of Technology New York, NY 03/31/08 – 12/16/2013

Bachelor of Science Degree in Behavioral Science

ECPI College of Technology Manassas, VA 07/2006 - 02/2008

Associate of Applied Science Degree in Criminal Justice

Accredited by the Southern Association of Colleges and Schools

Dean’s List

LICENSES AND CERTIFICATIONS

National Rifle Association Basic Pistol Certification 2007

Notary Public 2009

COMMUNITY SERVICE

Mentored 5 & 6 graders at Dransville Elementary School (Herndon, VA) 2003-2005

Fairfax County Juvenile Addiction Volunteer (Fairfax, VA) 2007/2008

TECHINICAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Google Chrome

P A 7

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