Salesforce Admin

HASSAN AHMAD

E-mail: **************@*****.***

Phone: 718-***-****

Jersey City, New Jersey

Professional Summary:

Over 6 years of professional experience in Salesforce CRM platform as an administrator and Salesforce analyst.

Experience in Sales cloud, Service cloud, Chatter and App Exchange applications.

Extensive Work Experience in Designing Custom Apps, Custom Objects, Custom Tabs, Custom Fields, Profiles, Custom Reports, Roles, Custom Settings, Page Layout, Record Type, Dashboard and various other components.

Experience in implementing Security and Sharing Rules at object, Field and Record level

Using the Profile, Role and Permission set for users based on requirements

Expertise in Force.com technology stack: APEX, Visualforce, SOQL, SOSL.

Good experience in salesforce Automation and Data Validation using Workflow Rules, Approval Process, Custom Formula Fields, Case Escalation Rule, Lead Assignment Rules as per the business requirement.

Proficient in data Migration, Data Loader and Force.com Migration tool.

Proficient in Roll up summary, Field Dependencies, Field Updates, and Email generation per application requirements.

Involved in data-mapping and migration of data to SalesForce.com Objects and fields.

Integrated Salesforce for Outlook.

Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.

Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

Technical Skills:

Salesforce.com. SFDC Technology: Validations Rules, Workflow Rules, Assignment Rule, Escalation Rule, Email to Case, Data Loader, Dashboards

Salesforce.com San Francisco, California April 2016- March 2017

Salesforce Administrator and Operation Analyst

Roles and Responsibilities

Manage everyday user activities within Salesforce.com

Analyze and created the custom profiles per requirement of business needs.

Implemented the object, Field and Record level security

Responsible for all activities related to configuring data loader, uploading data into CSV files to salesforce, making sure imported data is clean

Solved the user cases on daily basis and communicate user all around the world to fix issues.

Created queues and using assignment rules assign the cases to different users.

Created Assignment rules to assign the cases to right users and created escalation rules if case is not solved in specific time.

Create workflow rules and approval process Work on Reports and Dashboard. Created summary, Matrix and Joined report

Created the Custom Report type

Set up E-mail to case, web to case

Created permission sets to give extra permission to users. Assign the role to users and give access to records using Role Hierarchy rules.

Write Test Cases

Created Various type of E-mail Templates

Created Sandboxes for testing and move the data from sandbox to production

Written SOQL queries to retrieve data from objects.

Participated in identification, understanding and documentation of business requirements

Interactive with executives and sponsors to identify the requirements, project objective and scope changes

Created custom pages using Visualforce and JavaScript.

Reviewed the project charter, BRD and FSD to ensure that all business requirements are met

Organized and Conducted JAD sessions to clarify the business requirements

Environment:

Sandbox, Workflow Rules, Page Layouts, organize fields, Visualforce, SOQL, Lookups, Mater Detail Relationship, Validation Rules, Email Alerts and Formula Fields. Apex Data Loader

PJM Interconnections, Norristown, PA Dec 2013-March 2016

Salesforce Administrator/Analyst

Roles and Responsibilities:

Maintaining and running everyday administration activities.

Created roles, profiles, access settings, custom e-mail templates & links, related lists, fields, page and search layouts.

Designing workflows, approval processes, assignment, escalation and validation rules.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created Command Links and Buttons.

Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager

Generating reports, report folders and dashboards per management request.

Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Setting up and maintaining the security and sharing model across all the users.

Interacted with various business team members to gather the requirements and documented the requirements.

Involved in training of Salesforce functionality to end users and conducted training sessions for Salesforce new releases

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Evaluating, installing and maintaining the AppExchange packages.

Used Data loader for bulk import and export of data

Interacted with various business team members to gather the requirements and documented the requirements.

Environment:

Workflow Rules, Page Layouts, Sandbox, Lookups and Mater Detail Relationships, Validation Rules, Email Alerts and Formula Fields, Apex Data Loader

Achieve3000, Lakewood, NJ Jan 2012-Oct 2013

Salesforce Administrator/Analyst

Achieve3000 provides web-based programs to improve students reading and writing skills to prepare them for college and career success. By implementing Salesforce, Achieve3000 wanted to get a consistent view on client data and improve customer service.

Roles and Responsibilities:

Created and manage various Custom Objects and Custom Fields

Implemented security settings, object level security, field level and record level security

Create and maintain Custom Reports and Dashboards.

Extensively used Tab permissions, Record Type and Page Layout permissions

Responsible for creation of users, roles, profiles and defined object and field level securities.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case

Develop and maintain Workflow Rules, Workflow actions and time dependent actions

Configured Validation Rules based on business requirement

Implemented pick lists, dependent pick lists, lookup and master detail relationships

Created various Reports and Dashboards based on company’s requirement

Configured and integrated Salesforce for Outlook

Performed mass data imports using Apex Data Loader.

Used the sandbox for testing and migrated the code to the deployment instance

Gather, analyze and document user needs and requirements and assist technical staff in translating the requirements into systems specifications

Participate in project status meetings including documenting and distributing meeting minutes

Coordinate and assist all aspects of implementation including user training as well as producing user procedures and documentation

Conduct post-implementation and routine proactive follow-up with business units to ensure a quality product and high level of functionality is achieved

Provide daily support for business units including providing technical guidance, troubleshooting software issues, and working with the I.S. Staff to ensure the business goals and needs are met for the business units

Provide technical guidance to various business units and works within the I.S. Department to ensure the business goals and needs are met for the business units

Assist in the troubleshooting of technical and functional issues

Environment:

Salesforce, Apex Data Loader, Informatica Tool, Internet Explorer, Google Chrome, Microsoft Excel, Salesforce App Exchange.

Ricoh, Newark, NJ June2010 - Dec2011

Salesforce Administrator/Analyst

Ricoh is a global information and technology company. Ricoh provide wide range of office equipment.

Roles and Responsibilities:

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Responsible for enabling network-based security and organization-wide list of trusted IP address.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Created the workflows for automated lead routing, lead escalation and email alerts.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.

Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Created and managed project templates, use-case project templates, requirement types and traceability relationships.

Obtain business requirements, issues, and data challenges and gather the necessary information to document.

Analyze data usage issues, including problems with data integrity, data design and functional and technical software issues.

Write detailed descriptions of user needs, program functions, and steps required to develop or modify applications.

Document functional requirements, system design specifications, use cases, workflow diagrams, screen, and interface designs.

Identify solutions and translate the business needs to a functional specification that is turned over to development.

Document project status and assure process compliance of application development with Project Management Office.

Work with the development team to coordinate the system changes.

Work with the QA team to ensure appropriate system testing

Environment:

Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls

Education:

Bachelors in Computer Science (Stockton University, NJ)

Certifications:

Salesforce Certified Administrator (ADM 201)

Salesforce Certified Advance Administrator (ADM 301)

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