Customer Service Sales
Resume:
Johnnie W Wilson
770-***-**** (Home), Cell 404-***-****
Stone Mountain, GA 30087
***********@*****.***
Experience:
Classic Designs
March 2003 to Present
Shipping and Receiving Supervisor
Duties:
Control and manage inventory.
Supervise warehouse employees and oversee daily operations
Enforced all company rules and regulations.
Communicate with drivers to ensure efficient delivery of products.
Manage customer service requests promptly and resolve issues quickly.
Cross-check with computer software to ensure accuracy of orders.
Track inventory and reported any shortages to sales team to update website.
Contact carrier and schedule shipping and delivering of each product.
Verified records on incoming and outgoing shipments and prepared items for shipment to verify information against bills of lading, invoices, orders or other records.
May operate tier-lift truck or use hand truck to move, convey or hoist shipments from shipping and receiving platform to storage or work area.
May receive/record damaged of defective goods to return to establishment and be designated to returned-goods to receiving clerk.
Prepares shipments for postal or commercial conveyance; determines most economical and efficient shipping method; selects appropriate shipping container; packs items to ensure safe delivery.
Sorts, counts, packages, labels, insures, unpacks, and/or logs inventory which is shipped or received.
Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel.
Delivers items to requisitioning departments and obtains authorized signatures for accepted items.
Traces lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents.
May maintain department database, prepare routine reports, and file shipping/receiving records.
May operate dolly, pallet jack, and/or forklift in loading and unloading supplies and equipment; may operate shrink-wrap machine; may operate company vehicle to deliver shipments; may assist in routine maintenance of equipment and shipping area; may lock warehouse and set alarms.
Leads, guides, and trains employees performing related work and performs miscellaneous job-related duties as assigned.
Trimble House/Light Ideas, Norcross, GA
January 1, 1985-November 2002
Warehouse Lead
Duties:
Communicate with drivers to ensure efficient delivery of products.
Manage customer service requests promptly and resolve issues quickly.
Cross-check with computer software to ensure accuracy of orders.
Track inventory and reported any shortages to sales team to update website.
Contact carrier and schedule shipping and delivering of each product.
Verified records on incoming and outgoing shipments and prepared items for shipment to verify information against bills of lading, invoices, orders or other records.
Traces lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents.
Maintained department database, prepare routine reports, and file shipping/receiving records.
Operate dolly, pallet jack, and/or forklift in loading and unloading supplies and equipment of light posts.
Delivery Driver for shipping light poles to customers and/or picking up light poles for repairs.
Painting of light poles and repairs for commercial and residential areas
Train employees
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