Customer Service Technician

JORGE MONTOYA

*** ******* ** * **, Weston, F lor ida • 33326 C: 786-***-**** • jmo ntoya6330@gmai l . com To Whom It May Concern,

As an experienced Advanced Technician with over 27 years of experience, I am eager to apply my strong technical background, ambition, and organizational skills to the position of Field Technician. I am certain I would make a valuable addition to your organization. I am adept in installation and maintenance of telecommunication equipment computer hardware systems and diagnostic and repair techniques. Moreover while my on-the-job experience has afforded me a well-rounded skill set including first-rate time management and organizational skills I excel at:

Installation Service & Repair

Cat 5 & Data Networks

Operations Maintenance

In addition to my experience and personal qualities I have a solid educational foundation and a passion for telecommunications technologies. Please review my attached resume for additional details regarding my expertise and abilities.

Thank you for your time and consideration.

Sincerely,

Jorge Montoya

JORGE MONTOYA

916 Stanton Dr i ve, Weston, F lor ida • 33326 C: 786-***-**** • jmo ntoya6330@gmai l . com PROFESSIONAL SUMMARY

Experienced Advance Technician in Daily Network Operations with excellent customer, project management, installation, and repair skills. I am action-oriented and wish to contribute to a growth and technologically oriented company.

SKILLS

Fiber Optics Installation and Testing

Cat 3/5/6 Installation and Punch down

JDSU / T-BERD Training

DS-1 thru OC-48

Ethernet 1.5 thru 10Gig

Strong Customer Focus

Excellent Interpersonal Skills

Fluent in English and Spanish

Team Player

WORK HISTORY

Field Services Technician

XO / Verizon Communications – 16563 NW 15th Avenue, Miami FL 33169 04/2004-Current

INSTALLATION

REPAIR

CUSTOMER SERVICE and RELATIONS

HPBX

ROUTER and IAD CONFIGURATIONS and

IOS

Cisco

Adtran

Nortel

INVENTORY CONTROL

EQUIPMENT RECOVERY

SITE SURVEYS

CO PREVENTATIVE

MAINTENANCE

JDSU TESTING

Field Technician

ALLEGIANCE TELECOM – 16563 NW 15th Avenue, Miami FL 33169 11/199*-**-****

INSTALLATION

REPAIR

CUSTOMER SERVICE

T-1 / DS-3 TESTING

NEW CO INSTALLATIONS

TELCO MAINTENANCE

EDUCATION

Associate of Science: INDUSTRIAL ELECTRONICS TECHNOLOGY and TELECOMMUNICATION TECHNICAL CAREER INSTITUTE – NEW YORK CITY 1999

REFERENCES

Juan Miranda / Hotwire Communications / 786-***-**** Todd Mars / XO.VERIZON / 786-***-****

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