Customer Service Professional Experience

ED HORN ************@*******.***

907-***-**** Cell 907-***-**** Landline

SUMMARY

Self-Starter with the ability to handle multiple tasks and deadlines with minimal supervision

Excellent client service, interpersonal and communication skills.

Well-developed written and oral communication skills including active listening skills

EDUCATION

UAA –Bachelor of Business Administration-Management Information Systems

UAA –Associate of Applied Science-Business Computer Information Systems

UAA –Master’s level writing and Public Administration courses

UAA – Current training in network security, Active Directory, and penetration testing

UAA – Cisco Certified Network Associate (CCNA) classes 1-4

TRAINING

Knowledge of LAN operating principles and security policy management

Training in Diagnosing and troubleshooting system hardware and software

Understand TCP/IP and Basic network switch and router configuration

Hands on knowledge of networks, servers, and system management tools

PROFESSIONAL EXPERIENCE

2016-2017 Technology Support Specialist TEKSystems, Anchorage, AK

Installed Point of Sale systems and peripherals in large multinational corporate locations. Breakdown and set up of work stations with multiple monitor systems. Troubleshooting of computers, printers, and cabling, performing minor repairs to hardware, software, and peripheral equipment. Answered users’ inquiries regarding computer software and hardware problems.

2010-2016 Owner Operator--Moose Pass Mercantile, Seward, AK

Negotiated contracts for clients with auction houses for up to twenty percent savings. Launched successful business. Built and maintained a strong client base.

2001-2007 Accounts Manager--Ernst Home Improvements, Anchorage, AK

One-hundred percent success rate on grievance resolution. Project oversight, and management. Managed an ever-changing crew of diverse skills, providing advice and guidance to consistently come in at or under budget. Primary vendor contact.

2000-2001 Clerk--Opti Staffing Group--Anchorage, AK

Prioritized and handled multiple tasks with independent decision making. Strong communication skills, consensus building, and problem resolving in constantly evolving, fast-paced environments. Customer relations focused support.

2000 Elite Temporary services- --Anchorage, AK

An organized cheerful team player. Strove for perfection.

1999-2000 Collections and credit analyst--Outsourcing solutions Inc., Anchorage, AK

Employed monitoring tools to identify, diagnose, and resolve unusual activity on network that indicated misuse or theft of credit and checks. Point of contact responsible for providing high-quality friendly customer service to all users contacting centralized service desk; documenting all user contacts according to specified guidelines; provided telephony, application, and support to end users.

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