Customer Service Representative

Nitosha Diaz ***** N **th St Apt **C Tampa Fl ****2 813-***-**** *.********@*****.***

Objective

I am looking for the opportunity to reenter the work force utilizing my experiences as a customer service advocate.

Experience:

Orion Medical Management @ USF HEALTH January 2017 – April 2017

Front Desk Check In

I received patients checking in for Radiology exams. This consisted of verifying insurance is active, prior authorizations were completed as well as having the correct forms signed and returned. I also completed scanning of all appropriate forms and identification into our database. I worked closely with management and coworkers to maintain a streamlined process that allowed for the process to work smoothly.

Humana Inc. April 2016 – June 2016

Customer Service Represenative

I answered inbound calls from members to assist with multiple questions regarding their insurance plan. This included questions of eligibility for certain products, locating physicians, dentists, physical therapy and many other providers. I also maintained accuracy of information given by reviewing and keeping current with day to day changes by keeping open communication with coworkers and management members. I took ownership of my members by completing follow up calls in non emergent situations, to include adding a physician to our network, assisting the member in making appointments or arranging for medical transportation, and providing proof of insurance for our member to different facilities.

Apac Customer Services July 2014- January 2015

Customer Service Representative

I answered inbound calls as a third party provider for UPS. I assisted customers with the tracing of their packages, changing their delivery address or instructions. I also assisted with placing package investigations, contacting local central centers for lost packages and reaching out to customers to verify a package was received.

Alorica Inc. 10/2009 – 04/2012

Customer Service Representative

I answered inbound calls as a third party provider for Verizon. We handled Business Dsl accounts mostly in the northeastern United States. I accepted calls from business owners who were looking for billing questions, credit for downtime, place a move order or conduct speed testing for their services.

Disney Reservation Center

Reservation Sales Agent 10/2004 – 08/2009; 10/1999 - 08/2000

I answered inbound calls for the DISNEY Parks and Resorts. I assisted with guests to make dining reservations at over 147 dining locations on Disney property. I also assisted guests with making their resort and ticket package reservations at over 53 Disney Resorts. Guests also had the options of booking unique experiences such as boating, golfing, horseback riding, fishing excursions and VIP FIREWORKS, to name a few, I assisted guests with making these reservations as well as providing the details and rules/requirements of these excursions.

RoomFinders Inc.

Independent Contractor 06/2003 - 07/2004

I answered inbound calls, emails and faxes from clients with hotel reservations, travel packages, including airline and cruise travel (primarily Disney) as well as excursions on Disney Property. I assisted clients with cancelling and modifying reservations. I also collected payment for travel packages, contacted clients to upgrade current reservations if a new product became available. I worked with management to provide a superior customer service experience.

Hilton Reservations Worldwide

Reservation Sales Specialist November 2000 - July 2002

I answered inbound calls to assist guests with Hilton Brand Hotel reservations. I provided help with cancelling and modifying of those reservations. I meticulously followed hotel policies consistently and accurately. I also adhered to call center policies and worked with supervisors to ensure a quality experience for each guest.

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