Customer Service Quality Assurance

SHEILA A. HOLLOWAY

*** ****** ***.

DURHAM, NC **704-3332

Phone: 919-***-****

Alt Phone: 919-***-****

Fax Number: 919-***-****

******.********@*****.***

Employment History

Inventory Coordinator, Stock Clerks- Stockroom, Warehouse, or Storage Yard

10/2013 - 11/2014

Home Depot

1700 N Pointe Drive, Durham, NC

Work inventorying all freight, process all merchandise in store with Met team early morning before business, greet customer and assist with all shipments, restock all merchandise on shelves when needed enter all security codes for products in store

Quality Assurance Coordinator, Quality Control Systems Managers

09/2011 - 10/2012

Modis Media Temp

Innovation Drive, Durham, NC

Processing varies job request with varies shipment making sure any incomplete work is rejected and repaired and ready for shipment on a daily basics, Identify problem with comparing and replacing material when needed for orders. Maintain and improves product quality by completing product, company, system,, compliance and surveillance auditor, Meet all quality assurance requirements

Clinic Service Coordinator, Clinical Research Coordinators

10/1998 - 10/2011

Duke Medical Ct.

Erwin Rd # 7620, Durham, NC

Greet patients entering clinic for appointment, enter all updated demographics when patient enter clinic, process all insurance data &fisks, order various labs, bloodwork and procedures, test results, schedule treatment and appointments for physicians, enter ICD-9 codes, except co-payments enter insurance using third party billing

Customer Service, Customer Service Representatives

05/1994 - 10/1998

Kaiser Permanente Med Care

6035 Fairview Rd, Charlotte, NC

Answering all incoming call for our members and new members in call center, Enter all updated data, when need worked at front desk greeting patients when entering for appointments, For patients records, schedule appointments and procedures, enter demographics for all members, enter ICD-9 codes from visiting physician, explain all benefits and procedure from KP Manual, faxed, copy except co-payments CPU, word excel

Shipper and Receiving Processor, Shipping, Receiving, and Traffic Clerks

04/1991 - 05/1994

Nortel USCO Logistic

Alexzander Drive, Durham, NC

Air Freight Department with Pulled pick list given information entering with computerized orders from manifest, Pulling orders, preparing for shipping, quality assurance inspection Checking making sure all merchandise and packing slips data is accurate for shipment, Shipping and receiving all products, domestic and international using various carriers FED-X freight, UPS, Consolidated Freight Line Conway, Duties varied entering demographic, checking packing slip, drove forklifts, Cherry picker, dolly, CPU skills

Education History

Completion Date

Issuing Institution

Location

Qualification

Course of Study

01/1994

UNC-CH

Chapel Hill, NC

Vocational School Certificate

Basic Computer

06/1982

Durham Technical College

Durham,, NC

2 Years at College or a Technical or Vocational School

Business Administration

01/01/1980

Northern High School

Durham,, NC

High School Diploma

General High School Curriculum

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