Customer Service Manager

**** ** *** ** *******, AB T*B*M*

Cell 403-***-**** ************@*****.***

Tamyka Latiff

Job Objections:

Work in an environment where excitement and a challenge occur

Education:

Red Deer College 2000-2002 Red Deer, Alberta

Hospitality &Tourism, Majoring in Food & Beverage Management

Gained knowledge of the industry through courses including:

- Sanitation Management - Food Production Principles

- Quality Customer Service - Food & Beverage Controls

- Bar & Beverage Management - Introductions to Wines

- Human Resources Management - Advertising & Sales

Summary Of Qualifications:

-Progressively responsible customer service experience for 20 years

- Management experience for 12 years

- Experience analyzing financial reports and P&L statements

- Multi- tasking on the floor

- Ability to manage effectively in a fast-pace environment

- Ability to manage multiple situations

- Knowledge of customer service techniques

- Knowledge of supervisory/ management practices and procedures

- Strong problem solving skills, organizational and planning skills

- Strong operational skills in a customer-service environment

- Ability to communicate clearly and concisely, both orally and in writing

- Strong leadership skills and the ability to coach and mentor others

- Ability to plan and prioritize workloads

- Develop a positive respectful productive professional work environment

Experience:

Cora Breakfast and Lunch June 2016- 2017

General Manager

Support and manage Front of house and Back of house

Hiring and terminating

Schedules

Deal with customer complaints

Performed all day to day ordering, food inventory control

Daily openings and closing procedures including cash outs

Applebees September 2015- April 2016

Guest Services Manager

Support and manage FOH

Hiring and terminating

Schedules

Deal with customer complaints

Work with Neighborhood experts in training

Corbeaux Bake house Feb 2015 – September 2015

Manager/Café Manager (closed)

Train employees

Schedules, hiring and terminating

Manage FOH

Cora Breakfast and Lunch June 2010-Feb 2015

Corporate Training Consultant

Train Franchises, and employees

Open new locations

Work with Franchises in training and management

Maintain professional with staff and Franchises

In charge of expenses and uniforms orders for other trainers

Teach a Coach program and other programs in the system

Priszm, KFC Aug 2005-June 2010

General Restaurant Manager

Performed all restaurant duties including;

Hiring, training and termination of employees

Maintaining a well established restaurant

Performed all day to day ordering, food inventory control

Daily openings and closing procedures including cash outs

Serving along with staff in all duties

Lazy Loaf & Kettle April 2002- May 2004

Front of House Manager

Managed 15-20 front counter staff

Performed all beverage ordering.

Hiring, training and termination of employees

Developed strong friendly and supportive relationships with regular patrons

Opening and closing duties including cash outs

Cornerstone Dining Sept 2000-Mar 2002

Red Deer College

Developed skills in front and back of house for unique campus restaurant

Coordinated with coworkers on meticulously timed cuisine and delivery

Of high quality product and service to patrons.

In second year, gained increasing levels of responsibility and helped train and supervise first year students

Canadian Tire June 1999-Mar 2001, July 1993-June 1994

Operated Sidewalk Sale (1993)

Customer Service representative and performed cashier duties and cash

Outs

Certificates and Additional Skills:

Microsoft Excel, Microsoft Word

POS System (Squirrel)

Alberta Sanitation Certificate

It’s A good Business Certificate

2 Year Diploma Hospitality & Tourism

First Aid Certificate

Leading a Shift and Leading a Restaurant Course

Advanced Food Safety

Reference:

Available upon request.

Contact this candidate