Customer Service Professional Experience

Technical Skills:

Microsoft Office (Word, Excel, PowerPoint), MS Outlook, Basic PC knowledge, Money Counter, Cash Register, Scanner, Xerox, Fax, and Printer

Professional Experience:

*/**** – PRESENT SCC Security Washington, DC

Special Security

Provide great customer service by greeting visitors and employees entering premises

Provide secure environment for company’s management and staff

Check for proper visitor identification and enter required information into Agency’s Visitor Log or Database

Operate company switchboard and route calls to appropriate personnel.

Approve visitor check-in and direct/escort visitor to desired destination

Patrol premises to ensure grounds are free of inappropriate activities and report findings

Maintain Incident Report Log and submit at end of each shift

Draft, edit, and submit reports to management

For special events: verify, scan, and collect event tickets

Demonstrate/exercise control when confronted with difficult situations or individuals

Check for dangerous/harmful weapons

01/2016 - 07/2016 Giant Food (Part-time) Washington, DC

Cashier

Maintain a friendly, outgoing personality when greeting and working with customers

Scan patron items and collect source of payment

Process all cash, check, and credit card transactions and issue transaction receipts

Handle customer inquiries as it pertains to items or matters within the store

Balance drawer by counting cash at beginning/end of shift, and maintain transaction report

Review and resolve price item discrepancies

Address customer complaint and provide Point of Contact if unable to resolve issue

Maintain cleanliness of check-out area

Discount purchases by redeeming coupons

Process patron’s order for check-out by following company policy/procedure

Secure merchandise in bag/box to prevent accident

Stock shelves with food/goods to ensure easy access and product availability

07/2010 – 08/2016 DC Summer Work Program (Yearly) Washington, DC

Administrative Assistant/Receptionist

Operated and managed switchboard/multi-line telephone and directed calls appropriates

Conducted Emergency Room patient surveys and reported feedback/results

Processed incoming and outgoing correspondence

Drafted, reviewed, edited, and sent memorandums and other correspondence

Coordinated/ arranged patient pick-up from Doctor’s appointments

Maintain patient/visitor sign-in sheet

Registered new patients by entering personal information in hospital or doctor’s office system

Education:

Diploma Ballou Senior High Washington, DC

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