Customer Service Manager
Resume:
CLYDE PATRICK DUFFY
Pittsburgh, Pennsylvania 15211
**********@*****.***
ACHIEVEMENTS Global Career Development Facilitator Certification awarded by Duquesne University and the Center for Credentialing and Education. Member of the National Association of Workforce Development Professionals. Over seven years as a recruiting manager.
EXPERIENCE DELTA-T GROUP 11/2016 to 12/2016
Behavioral Health Recruiter Contract. Recruiting, Onboarding, ATS,
Orientation and training. Testing. Developed new sources. Customer Service.
BLACK KNIGHT SECURITY 9/2016 to 11/2016
Recruiter Contract Keystone Staffing. Local and remote with 3 different
States, behavioral interviewing using Skype also in person. Customer Service
ATC HEALTHCARE SERVICES 8/2016 to 9/2016
Medical Recruiter Contract and develop new sources, testing and training. CSR
CALLOS RESOURCES/ FEDEX 9/2015 to 12/2015
Recruiting Coordinator onsite for FedEx, 200 contingent employees.
ATS and Excel, also Swipe Clock. Customer Service Recruiting in PA
WV and Ohio. Metrics analysis on-site manager
Recruiting seasonal employees, payroll and onsite management ADA and EEO
EDSI 3/2014-9/2015
Employment counseling and job placement for students from Allegheny, Beaver, Butler
Westmoreland and Cambria County Community Colleges. Also, City of Pittsburgh,
Allegheny County employment programs. Customer Service
Student employment counseling and job placement
Client case management and student career development
Oil and Gas Industry
Electronic medical records
SWEETWATER PERSONNEL 1/2008-3/2014
Recruiting Manager
Managed the day to day operations of staffing agency
Website design and sourcing, metrics, payroll
Interviewed hired and was responsible for all employees
Managed large projects hiring over 100 employees
Employee on-boarding employer and criminal background checks
Full cycle recruiting, contingent and future employment needs.
Sourcing for each client. Long term and temp including community
and online recruiting. Worked as a team leader and maintained applicants
information. Maintained documentation for labor law compliance.
CITY OF PITTSBURGH OFFICE OF CITY COUNCIL 11/ 2006- 1/2008
Policy Analyst
Assistant to Councilwoman Darlene Harris
Managed office functions and schedule. Customer Service
Resolved complaints against city and public safety issues
Researched all new ordinances, budget requests and actions of City Council.
Neighborhood relations.
ARCADIA HEALTH CARE 2005
Medical Recruiter for;
RN
CNA
LPN
HHA
Conducted orientation and background checks Onboarding. Training and testing.
INTERNATIONAL ACADEMY OF DESIGN & TECHNOLOGY 2003 to 2005
Student Employment Coordinator,
Employment and career counseling, student employment placement and counseling.
Training instructor
EDUCATION DUQUESNE UNIVERSITY, Pittsburgh, PA School of Leadership and Professional Advancement
UNIVERSITY OF PHOENIX, Phoenix, AZ
Business Management
DUQUESNE UNIVERSITY, Pittsburgh, PA
Global Career Development Facilitator Certification
SAINT VINCENT COLLEGE, Latrobe, PA
Psychology major
UNIVERSITY OF PITTSBURGH, Pittsburgh, PA
Psychology and Graduate Studies in Social Psychology
TECHNICAL Windows2000/XP/Vista/7/8/10 and NT 4.0. Microsoft Office 2016 Computer repair. Networking including Wi-Fi and Bluetooth /ACT/ E-Caps/ CareerLink, Web design. Peoplesoft, Temp Serve ATS. Grant Writing, General Aviation Pilot. Pa State Constable. FCC Tech License. ADP, ATC Connect.
REFERENCES WILL BE FURNISHED UPON REQUEST
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