Silda Lopez

East Cambridge, MA *****

ac0oye@r.postjobfree.com - 617-***-****

Qualifications & Skills

20+ Years Industry experience in Customer Service, Purchasing, Import/Export Operations and Collections

Bilingual….speak, read, write Spanish and English; native-born Latin American

Excellent phone manner and verbal/written communications skills

Working knowledge of various Purchasing, Order Entry, Shipping and Quotation Documents

Excellent computer Skills (SAP, Microsoft Word, Excel, AS400, CRM) and Sales Force

WORK EXPERIENCE

Sr. Accounts Receivable Rep

Fresenius Medical Care – Waltham, MA – October 2016 to Present

Responsibilities

Collections and Analysis

Calls/emails customers for payment update on Past Due Invoices

Emails Statement of Accounts in Excel and/or PDF on a regular basis including copies of Invoices and/or Credits

Prepares Account reconciliations

Complete Dispute/Claims paperwork for processing of credit/debit memos

Research Short Payments, Over payments, Duplicate Payments, RGA’s, Tracking Information

Broker Funding Representative – Bilingual/Spanish

Time Payment – Burlington, MA - April 2016 to October 2016

Responsibilities

Quality Control of leases/contracts to make sure all necessary documents are in order

Funds Vendors and Brokers once equipment is delivered to customers

Act as customer liaison whenever bilingual Spanish skills are needed to communicate with customers and determine customer requirements

Credit /Collections Analyst - Bilingual/Spanish

Honeywell - Smithfield, RI - June 2006 to December 2015

Responsibilities

Collections and Analysis (Mexico, Latin America and International customers)

Calls/emails customers to make payment arrangements & Credit Card payments over the phone

Emails Statement of Accounts on a regular basis

Prepares Account reconciliations

Prepare Credit Memos for Approval and Processing

Complete Dispute/Claims paperwork for processing of credit memos

Accomplishments

Collected payments from past due invoices from Mexico, Latin America and International customers – delinquent accounts for a couple of years.

Customer Care Rep (International) - Provided inside sales and proactive follow-up for major customers in Mexico and Latin America. Improve delivery performance of major customers by coordinating with Manufacturing and field sales on customer requirements

Order Entry - Processing of Purchase Orders

Credit and Returns - Processing of Credit Requests/Returns directly from the customers and within Customer Care which included claims and overstock returns from major customers.

Senior Customer Service Representative

Clean Harbors Environmental Service - Braintree, MA - September 2004 to May 2006

Responsibilities

Provide customer service and logistics support for US, International and Government customers.

Coordinate scheduling and routing of both hazardous and non-hazardous drum and bulk shipment to and from Clean Harbors' transfer stations and waste disposal facilities.

Create and maintain customer waste material profile certifications and DOT compliance documents.

Communicate with customers on an on-going basis to ensure compliance with both Federal and State Waste

Barry Controls (Brighton, MA)

Senior Customer Service Representative, February 2000 to May 2004

Responsibilities

Provide inside sales and proactive follow-up for major customers, including John Deere, Honeywell, Department of Defense, General Dynamics, Case/New Holland, Cummins, International Truck & Engine, Freightliner.

Improve delivery performance of major customers by coordinating with manufacturing and field sales on customer requirements, including EDI.

Act as customer liaison whenever bilingual Spanish/English skills are needed to communicate with customers and determine customer requirements.

Train and supervise inside sales representatives and other administrators.

EDUCATION = Brighton High School, Brighton, MA

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