Technical Support Manager
Resume:
Ismail Abouzeid
Location : Rego Park, Queens, New York, USA
Mobile : +1-917-***-****
Nationality : Egyptian
DOB : Feb 1972
Education : Commercial Technical Diploma – computer sciences 1993 E-Mail : ******.******@*****.***
LinkedIn : https://www.linkedin.com/in/ismail-abouzeid-545a52108
Personale profile:
A professional team player who is dedicated, hardworking for achieving strategic company's goals through applying the projects plans, frameworks & methodologies which insures and oriented towards customer's satisfaction . Based on the knowledge of the telecom industry modules and relation between technical fields and business entities, integration management is my specialty
Specialties:
Project management.
Management consulting.
IT service & operations Management.
Processes improvements.
Communication & integration expert.
Telecom Network Engineering.
Works well under pressure.
Trustworthy, Honest and dependable
Work experience:
1- Telecommunications experience:
Alcatel-Lucent Egypt (January 2012 to October 2015) Position: Fixed Access project management & BlackBerry expert:
ISAM families commissioning, integration, acceptance and support.
AMS integration, acceptance and xDSL & shDSL configurations
Supervising the daily operations activities for the Enterprise Services Delivery & Meeting with customers on weekly bases.
Maintenance for the Access network equipment for the ATM/IP DSLAM's.
Provisioning/support/troubleshooting for the ADSL services.
Testing, commissioning policies and procedures for DSLAMs and ISAMs
Providing technical solutions for the customers based on their requirements & participated in the technical implementation as well.
BlackBerry Enterprise Server installation, configuration & Administration.
Telecom. assignments:
o Orange – Jordan (from February 2015 to March 2015)
Migrating Alcatel-Lucent access equipment (ISAMs) o Orange – Jordan (from October 2014 to November 2014)
Migrating Alcatel-Lucent access ISAMs
Providing technical support for 5520 AMS & 7302 ISAMs o DU – UAE (from July 2014 to September 2014)
deployment and troubleshooting all Alcatel-Lucent access equipment for DU GPON projects (IPTV, ADSL and Land Line service) o TE-Data–Egypt (from February 2014 to March 2014)
Provided on job training sessions for the local team including AMS, xDSL operations, and Alcatel-Lucent ISAMs FX
o Etisalat – Egypt (from August 2013 to February 2014)
Deployment, commissioning, configuring, supervising, ADSL traffic test and troubleshooting Alcatel-Lucent fixed access equipments. o Telecom Egypt (from August 2013 to December 2013)
FX ISAMs upgrade
AMS Server upgrade
o Orange – Jordan (from February 2013 to March 2013)
Migration 7302, 7330 and 7356 ISAM.
o Vodafone - Egypt (from March 2012 to June 2013)
Configure and troubleshoot 7302 ISAM, 7330 ISAM and AMS Server. o TelOne – Zimbabwe (from March 2012 to June 2013)
AMS Server upgrade
Configure and troubleshoot 7302, 7330 and 7356 ISAMs o Link.net – Egypt (from January 2012 to February 2012)
Technical support for ISAM 7302, and 7330
o Mobinil Egypt (from July 2011 till December 2011)
ALU BTS (MBO & CBO) (2G) commissioning & upgrade o DU – UAE (from December 2010 to 30 June 2011)
BlackBerry Enterprise Server installation, configuration and Administration for DU.
o ALCATEL-LUCENT Egypt (from September 2008 to May 2009)
IPTV architecture & network designer
o Orange - Madagascar (from February 2008 to August 2008)
BlackBerry Enterprise Server installation, configuration & Administration.
o STC – KSA (from July 2007 to 12 2007)
BlackBerry Installation engineer to install BlackBerry service in STC.
Support first & second level support teams and companies.
2- IT Experience:
ALCATEL EGYPT (from October 2004 to June 2007):
Position: IT Specialist:
Configures and maintains the company’s LAN and workstations. MERCEDES-BENZ Egypt (from January 2001 to September 2004) Position: Network administrator & technical support Engineer:
Networking NT/Win2000/2003 server administration. Artoc Group Invest. & Develop. (from July 1999 to December 2000): Position: Network administrator & technical support Engineer:
NT Server administration
Network users support
Bonian Contractors & Engineers (from June 1997 to June 1999) Position: Technical support specialist:
Network users support
Hardware purchasing and planning.
MOBICA Factory (from Oct 1994 to May 1997):
Position: IT Technician:
Network users support.
Shared with the company in ISO 9001.
Telecommunications Training Courses:
ALCATEL-LUCENT ISAM & AMS server Administration
7302 ISAM operator, ALU University
5520 AMS Server Installation
IPTV training course in Spain on architecting & network designing
RIM Certified as BlackBerry systems Technical support
FBA Concepts & Portfolio (CNF)
FBA Technologies & Products (CNA)
Computer professional Skills:
A: Operation Systems & applications:
Win 2000/2003 server administration.
MS Windows XP/ 7/ 8.1 and 10
Linux installation and user knowledge
MS Office 97/ 2000/ XP/2003/2007 and 2010
B: Hardware:
Technical troubleshoot & support for PCs & network users.
PC Maintenance
IT training courses:
MS Windows NT, XP and 2000 Server administration.
MS Office 97, 2000 and 2010.
Microsoft Operations Manager (MOM 2005)
Computer Network
PC Maintenance
References:
Hisham Hammouda
Regional IT Manager at NOKIA Egypt
Address: Egypt - Cairo
Tel: +201*********
Email: ******.********@*****.***
Kenan Alshare
Technical solution expert at Orange-Jordan
Address: Amman-Jordan
Tel: +962*********
Email: *****.*******@*****.***
Saif Barqawi
Service delivery manager at Injazat, Abu Dhabi UAE Address: Abu Dhabi-UAE
Tel: +971*********
Email: ****.*******@*****.***
Note: I’m legally authorized to work in the United States. No sponsorship needed.
Contact this candidate