Human Resources Resource

Cynthia A. Gomez

Summery Dedicated Human Resources Coordinator focused on developing efficient processes using knowledge of recruiting, employee relations, training and development, and auditing. Highly efficient and well established in administrative environments that are fast paced and challenging.

HR Skills

HR Policies and Procedures Expertise Staff Recruitment and Retention

Human Resource and W/Comp Audits Process & Manage Workers Compensation Claims

Benefits Administration Trained in both For-Profit and Non-Profit Settings

Alternative Dispute Resolutions Work Closely with Payroll Department

Staff Training and Development Orientation and On-Boarding

Professional Experience and Employment History

SER Jobs for Progress National, Inc. January 2009-Present

Human Resources Coordinator

Develop, direct and coordinate human resource activities, such as employment, employee relations, orientation, 403-B Administration, new hire orientations, pay practices, compensation, benefits administration and training.

Explain to the employees the company and government rules, regulations and procedures and the need of compliance.

Interface and assist the SER Network Partner offices in 13 different states to include the local SCSEP program offices with any relevant human resources information, act as a resource for employment related matters.

Assist in investigations of complaints and grievances for both staff and participants.

Recruit, select, interview and place all exempt and non-exempt personnel.

Process and manage worker’s compensations claims filed by both participants and employees in thirteen different states.

Conduct complaint investigations and resolutions for both employees and participants.

Experience working with SCSEP program on a state and national level, with knowledge of the Olders Americans Act and amendments to include the Workforce Investment Act.

Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements and maintaining digital and physical employee records.

SERCO of Texas June 2004-January 2009

Human Resources Coordinator

Responsible for performing a variety of general human resources functions related to payroll, employee’s benefits, new hire orientation and employee complaints and exit interviews. Duties included working directly with the Director of Human resources to resolve human resources issues for six out of state sites. Process insurance applications and communication changes to the carriers to include all aspects of the worker’s compensation administrations and audits. Interpreted state and federal employment laws and maintained membership in pertinent organizations related to human resource management. Maintained personnel records for approximately 500 staff and 1500 plus work experience youth participants to ensure confidentiality policies and procedures were followed. Maintained effective and positive communication and acted as a liaison between headquarters and the workforce center staff. Performed the responsibilities of office manager at the local headquarter office.

Bank One of Texas/Chase December 1994-May 2004

Branch Manager/Relationship Banker

Responsibilities were to obtain and expand new and existing customer relationships through profiling to discover needs and making recommendations to promote sales requirements. Provide quality customer service, while opening accounts, processing business and personal loans, lines of credit and other aspects of relationship banking management. Excelled in the development of new customers and

retention. Conducted customer interviews to establish financial needs and delivered excellent customer service through account management and development. Involved in meetings to discuss development and progress of individual and branch goals. Provided training to all new staff and was Recognized as a top three performer in the Circle of Excellence in the western region for 10 years.

Mia’s Tex-Mex Restaurant January 1983-November 1994

General Manager

Managed a family owned restaurant with the responsibility of the daily operations to direct a staff of 60+ employees. Responsible for hiring, training, supervision and development of the hospitality service staff to attain maximum guest satisfaction. Controlled profit and loss aspects of the business, coached and motivated employees through incentives and direction. Planned menu’s, caterings and special promotions to serve the needs of all customers in the full-service dining environment. Restaurant was recognized as a four-star top restaurant in the area.

Education

Booker T. Washington/School of Performing Arts-1978-1982-Visual Art’s

Memberships

National Member of Society of Human Resources Managers, Texas Safety Summit, HRCI-EEOC Training Institute, USA Boxing Associations Female JO Chairperson.

Certifications

Texas Employment Law Update, TX Workers Compensation Commission for Health & Safety, TX State Technical College Safety Summit, TX Bankers Circle of Excellence

Other

Bilingual-Spanish

Computer Literacy-Microsoft Office Proficiency

Payroll Data Systems-Paychex and Paycom

*References available upon request

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