Customer Service Manager
Resume:
DANNA RICHARDSON
**********@*****.***
Objective
I am seeking a challenging position with a stable and progressive company. I would like to utilize my professional skills and knowledge in logistics, materials and equipment. I would like to pursue a long term position within an offshore Oil and Gas environment.
Qualifications & Skills
Skilled in logistic, operations, projects, domestic shipping/international shipping of equipment and including offshore personnel. Knowledge of DOT import and export regulations, warehouse operations and DQ Files, supervisory experience, customer service, data Entry, AR, AP, order filling, and dispatch. Microsoft Word, Windows, Excel, Typing, Inventory, Light Industrial Assembly, SAP, Qual-Comm, Smart-Logics.
Work History & Experiences
Sun Coast Resources 10/15- Present
Logistics Coordinator
I am responsible for the coordination of daily activity to track location and movement of inventory for fuel trucks. Provide reports to internal and external customers as required. Re-routes freight as needed to meet demands and minimize costs. Assist & support Logistics Manager whenever & however needed.
Harkand (previously known as Veolia Offshore Marine) 7/11-4/15
Logistics & Facilities Manager
I am responsible for the planning, coordinating, movement and tracking of all equipment, material, and personnel for Harkand Group. This includes several mobilization and demobilization sites across Gulf Coast Mexico, Mexico, and International.
Specific responsibilities include:
• Management of Shipping and Receiving of all Equipment within the warehouse.
• Working with our various departments (ROV, Diving, Survey, and purchasing) in all aspects of their operations, to synchronize logistical operations, including scheduling, tracking equipment and supporting the overall operation of departments.
• Preparing and maintaining mobilization and demobilization rotations for all personnel. Manage and assist with the dispatch of offshore personnel.
• Responsible for daily maintenance of POB, personnel and equipment files.
• Preparation, distribution and submittal of daily reports, manage and take minutes of meetings, action registers and producing hard copy documentation as needed.
• Maintain an effective filing system for key documents in both electronic and hard copy.
• Perform general administration support as required.
• Maintain a good relationship with all team members, offshore employees and vendors along with ensuring quality procedures are followed in disciplined and consistent manner.
TELETRAC 07/10-7/11 Inside Sales
I am responsible for making daily appointments. I also maintain professional and excellent customer service relations with all current customers.
TRUCKERS PLUS/RESOLVE STAFFING 01/07-06/10 Operations Manager
I was responsible for all Operations within my branch. To include Sales, Operations, Customer Service, Data Entry, Dispatch, Accounts payable and receivable. I was also responsible for my P&L and maintaining an excellent relationship with my customers along with my employees. I also kept all driver files with DOT Compliance.
LABOR READY 4/05 to 01/07 Operations Asst /CSR
I was responsible for opening and closing daily while using various sources such as online search databases, job fairs, campus advertising, networking events and recruiting cards to attract qualified candidates. I processed on average of 200-400 applicants monthly while filling 50-70 positions monthly. I also maintained required documentation. Day to day operations included processing applications, verification, and background screens and maintaining documentation and employee files. I also dispatched and paid out daily with balanced closing reports to AR and AP nightly.
Education
MacArthur Sr. High Grad in Houston, Texas 1991
Various Accounts Payables and Receivable Courses
Various Safety Courses
Forklift Certified
Overhead Crane Certified
HAZMAT Certified
References upon Request
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