Customer Service Manager
Resume:
JoAnne Williams
*** ********* ** *** ****** NM
***********@*****.***
OBJECTIVE: To be a productive member of a team to use my skills and knowledge to advance within. SKILLS & ABILITIES: Management; Banking; Customer Service EMPLOYMENT HISTORY:
Steinborn Property Management
141 Roadrunner Parkway
Las Cruces NM 88001
Handled all aspects of office duties,including heavy phone, customer service, inputting bills,scheduling appointments assisting agents with all and any duties as needed. Taking and scheduling work orders,contacting vendors,owners on work needed.
Heritage USA Federal Credit Union
Midland; Texas
Branch Manager /Teller
June 2006 to June 2008
Provide account services to customers; cross-sell bank products; ascertain customers' needs; completes special requests; reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency; comply with bank operations and security procedures by participating in all dual-control functions; audit other tellers' currency; assist in certification of proof; maintains customer confidence and protect bank operations by keeping information confidential; contributes to team effort by accomplishing related results as needed. Capstone Property Management
San Antonio; Texas
Property Manager
December 2005 to August 2006
Maintain property rentals by advertising and filling vacancies; negotiate and enforce leases; maintain and secure premises. Maintain property by investigating and resolving tenant complaints; enforce rules of occupancy; inspect vacant units and complete repairs; plan renovations; contract with outside services GreyStar Property Management - The Lakes Apartments/ Windscape Apartments 602-***-****
Midland; Texas
Property Manager
September 2004 to September 2005
Process move-in/ move-outs; obtain credit reports; maintain resident retention; enforces occupancy policies and procedures by confronting violators; interview, hire and schedule employees; post rents; prepare and maintain monthly reports and annual budget ; maintain inventory control; insure employee morale . Canyon Creek Apartments
Midland; Texas
Property Manager
August 2001 to August 2003
Motivate sales; meet sales goal; prospect and negotiate; sell to customer needs; maintain territory management; effectively close properties; maintain professionalism, internal/external communications, Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
CERTIFICATIONS: Teller Certifications 1 & 2; Sales Achievement Award; Dental Certification REFERENCES AVAILABLE UPON REQUEST
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