Customer Service Account Manager

Dawn M. Hastings

Sullivan, NH

************@***.*** - 603-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

PL Account Manager/Sales Representative

Wieczorek Insurance - Keene, NH - February 2016 to Present Assess, quote and write new business. Inform and educate clientele in policy coverage, changes, endorsements and exclusions. Develop trusting relationships with clients and underwriters. Cross sell and account round during renewal review. Liason with claims and billing inquiries. Personal & Light Commercial Accounts

The Insurance Center - Newport, NH - November 2015 to February 2016 Independent Insurance Sales Agent

Aflac - New Hampshire - March 2015 to November 2015 Personal Lines Account Manager/Customer Service

Kapiloff Insurance Agency - Keene, NH - March 2014 to March 2015 Personal Lines Account Manager/Customer Service

McCrillis & Eldredge Insurance, Inc - Newport, NH - April 2009 to October 2013 Commercial Lines Account Manager

Clark Mortenson Agency, Inc - Claremont, NH - October 2005 to April 2009 Claremont, NH & Woodstock, VT Commercial Lines - Account Manager Personal & Light Commercial Accounts

The Insurance Center, Inc - Newport, NH - April 2002 to October 2005 Personal Lines & Commercial processing CSR

Staffing Resource Specialist

Personnel Connection, Inc - Claremont, NH - March 1995 to December 2001 Recruit, interview, assess and placement of temporary to hire and direct hire of clerical and light industrial staffing. Report to superintendents of production environments for staffing needs. Obtained CTS & CPC designations.

EDUCATION

Cosmetology

College of the Mainland - Texas City, TX

1990 to 1992

SKILLS

Insurance, Inside Sales, Customer Service, Account Management, Business Development, Documentation, Hiring, Recruiting

CERTIFICATIONS/LICENSES

Property and Casualty Producer License - New Hampshire Accredited Advisor in Insurance - AAI

Accredited Customer Service Representative - ACSR

ADDITIONAL INFORMATION

AMS360, Applied TAM, Vertafore PL Rater and numerous carrier rating systems.

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