Customer Service Manager
Resume:
Tyrone Wingate
Trenton, NJ *8608
Home Phone:1-718-***-**** or 1-609-***-****
Email: **************@*****.***
OBJECTIVE
Seeking a challenging position where my pass experience can be utilized to promote company and individual growth.
WORK HISTORY
2017-2017 Essendent, Inc, N.J.
Inbound freight receiving .
Full case receiving stocking.
Customer return processing.
Full case order selecting and replenishment processing.
Order shipping and truck loading.
Use of stock pickers, reach trucks, counter balance forklift and electric pallet jacks.
Ensure proper trailer docking procedures are followed, unload trailer, stage product and inspect pallets for quantity and damages, remove damaged product and validate all paperwork to the load (i.e. piece count, signatures, etc.), properly annotate discrepancies on freight bill or appropriate documents, utilize warehouse technology to verify and process freight and create receiving manifest and receipt tickets.
2016-2016 Grainger, Inc. Bordentown, N.J.
Performs tasks associated with the receipt, storage, and shipment of product while meeting productivity, quality, safety, behavioral and attendance expectations.
Effectively and efficiently uses established procedures, tools, equipment, and technologies to complete transactions related to inbound and outbound processes with a distribution center
Safely perform assigned warehouse functions utilizing established processes, procedures and tools while meeting performance expectations for productivity, quality, safety and attendance.
Functions may include, but are not limited to unloading, put-away, sorting, labeling, picking, packing, replenishing, auditing, shipping, making boxes, etc.
Complies with Grainger policies, guidelines and procedures as well as state and federal regulations, OSHA and Hazardous Material requirements in the storage, handling and movement of product.
Performs necessary housekeeping duties in order to maintain a clean, safe, organized work environment. Actively participates in process improvements by utilizing Grainger’s quality system.
2015-2016 OHL, Inc. Monroe, N.J.
Reads production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed.
Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
Assembles customer orders from stock, stage orders and/or conveys orders to packing station or shipping department according to OH or customer pick sheet.
Loads, unloads, moves, stacks and stages products and materials using a fork lift, clamp truck or other power equipment.
Maintains the clean and safe equipment, reporting service requests as needed.
Assists in maintaining the security of the warehouse by conducting operations in a manner which promotes safety.
Checks orders for exactness and neatness according to ISO 9001 procedures.
Marks materials with identifying information.
Records amounts of materials or items received or distributed.
Weighs or counts items for distribution within plant to ensure conformance to company standards.
Participates in customer rework projects as needed.
Compiles worksheets or tickets from customer specifications.
Efficiently moves and loads product from staging and/or storage areas into trailers.
Unloads inbound freight safely and moves products to storage locations.
Pulls and prepares product for shipment, ensuring that the exact number and type of product is loaded.
Performs picking duties in an efficient manner that meets both company and customer standards.
Assists with physical inventories, cycle counts, ensuring proper stock rotation.
Assists in building cleanup as required.
Other duties as required and assigned by supervisor.
2014-2014 Amazon, Inc. Robbinsville, N.J.
Receive products using radio frequency scanners, relocate products using forklifts, pallet jacks and walkie-riders.
Pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders, receive product and troubleshoot problems to resolution.
understand aspects of production; adhere to strict safety, quality, and production standards.
Ability to read invoices.
2013-2013 Conway Freight, lnc. North Brunswick, N.J.
Efficiently sort, handle, load and unload palletized and non-palletized freight using appropriate motorized and manual equipment, including pallet jack, forklift and by hand as needed.
Utilize mobile hand held devices for tracking shipments.
Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope).
Ability to handle hazardous materials.
Safely walk, reach (including above your head), bend, climb, push, pull, twist, squat and kneel as necessary to perform the job duties.
2011-2012 Fresh Direct, Inc. Queens, N.Y.
Selected, assembled, palletized, and handled cases, boxes, bags, and pallets of groceries and related products as recognized on order
forms, in the quantities defined, for delivery to customers.
Day by day checks of powered industrial equipment, by means of a safety checklist, to make sure such equipment is in fine working order.
Reported damaged and out-of-stock product to manager.
Used forklift, electric pallet jack for daily operations, Cherry Picker, Hi-low's, Reach Truck, Clamp Trucks.
Order Selector.
Receiving Dock.
2006-2010 Golden Season Fashion.,inc. Manhattan, N.Y.
Effectively load and operate a handcart according to policy and procedures.
Deliver orders to the appropriate destination within a scheduled time.
Greet customers and/or building staff in a professional and friendly manner.
Answer basic customer service inquires.
Use communication devices and paper-based systems to record interactions.
Use pallet truck to lift and transport materials.
Order selector.
2005-2006 Weiss Tool Distributors co., inc. Brooklyn, N.Y.
Order Picking.
Packing.
Shipping.
Receiving.
Billing.
Forklift.
EDUCATION
Associate Degree.
CERTIFICATIONS
Forklift,Electric Pallet Jack, Cherry Picker, Hi-low's, Reach Truck, Clamp Trucks, Double Electric Pallet Jack, Slip-sheet.
COMPUTER SKILLS
Proficient in Windows 8 & XP,Excel, MS Word, PhotoShop,SAP software,Quickbooks,Smartscan.Internet Research Capabilities.
KNOWLEDGE, SKILL & EXPERIENCE
Ability to use standard office equipment, including but not limited to computerized
Bar code scanner, printer, and standard warehouse equipment/tools/machines/vehicles.
Pervious use a RF barcode scanner guns used in scanning computerized inventory.
Pervious use Blocking Bracing Tools, straps, load bars, wood, Knowledge of DOT,OSHA and HAZMAT regulations, and safety compliance issues.
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