Information Technology Manager
Resume:
Adam Bryan Davis
Fort Worth, Tx. 76131
ac0ohv@r.postjobfree.com
OBJECTIVE: Information Technology Specialist
QUALIFICATION SUMMARY
●Over 4 years of diverse Information Technology Specialist experience with multi-disciplinary expertise in planning, directing, and instructing all facets of Information Management.
●Currently certified as an Information Assurance Technician (IAT) Level II in
accordance with DOD 8570.01-M.; Certifications meeting this criteria: CompTia A+ and Security+
●System Administration: 4 year’s experience of Information Management with focus on System Administration and Network Security.
●Outstanding customer support skills and services including customer assistance, installation, configuration, troubleshooting, research, and training.
●Highly capable Manager with strong logistical and problem solving skills. Articulate, analytical and results-oriented with a record of success in achieving complex objectives in dynamic and stressful environments.
Competencies:
● Security Management ● Team Leadership ● Policies and Procedures ● Training and Development ● Strategic Planning ● Management Skills
● Flexible and Adaptive ● Customer Support ● Multicultural Experience
EMPLOYMENT HISTORY
Senior Information Technology Specialist/System Administrator/ Help Desk Technician/Desktop Administrator
Jan. 2015 – Mar 2018
78th Signal Battalion, Camp Zama, Japan
Supervisor: Mr. Fredendall, Gerald 315-***-****
●Serves as a Senior Information Technology Specialist in a Regional Network Operations and Security Center (RNOSC) for the 78th Signal Battalion; monitored network quality of service and availability of the U.S. Army Japan (USARJ)/I Corps (FWD) Command, Control, Communications, Computers and Information Management (C4IM) systems on the Pacific LandWarNet (PWLN); supported 4,270 users located in 11 geographically dispersed forward operating joint bases; tracked over 150 Authorized Service Interruptions (ASI);Supervised and coordinated network security and user support on UNCLASSIFIED networks resulting in minimal downtime on a high operational tempo network. Developed and implemented Remedy Checklist and training to personnel resulting in increased section proficiency.
●Created a training program for the RNOSC which increased section competencies and efficiency while maintaining NETOPS during a 75% personnel changeover.
●Monitored network quality of service and availability by monitoring network quality of service and availability for U.S. Army Japan (USAR-J) and I Corps (FWD).
●Responsible and accountable for $500,000 worth of equipment and responsible for the accountability, health, welfare, professional development of personnel throughout the Pacific LandWarNet.
●Served as a technical specialist for all customer service problems. Responded to customer requests for all computer-related difficulties; analyzed and evaluated problems, and provided immediate solutions, whenever possible.
●Managed and advised the organization and its tenant units on lifecycle of over 1000 computers, printers and various other network devices. Track lifecycle and Automation Data Processing (ADP) issues for the organization through Microsoft Excel spreadsheets.
●Supported Help Desk operations by assisting with automation and software support.
●Processed over 2000 automation work order requests and had operational oversight of over 5000 work order request as while serving as the Desktop Support Branch Chief.
LAN Manager/System Administrator/Information Management Officer/Desktop Administrator
Jun. 2012 – Jan. 2015
4-227th Aviation Regiment, Fort Hood, Tx.
Supervisor: SFC Garza, Pomaikia
●Served as the Local Area Network Manager responsible for the morale, welfare, professional development of personnel, supervised, installed, operated and performed maintenance on multi-functional/multi-user information processing systems.
●Enforced network security and information assurance policies in support of more than 350 personnel.
●Utilizes Remedy ticketing system to submit, track and modify and, otherwise manage, IT related issues. Consorts with Enterprise level CFPs for advanced troubleshooting and status on alerts and existing tickets.
●Assigns projects to subordinate and provides direction when needed; receives feedback on all tasks.
●Coordinates standards and procedures with Enterprise Management and Information Systems Security Officer.
●Managed and created network user, computer and group accounts in Active Directory. Executes and oversees all user account requests, network access requirements and annual network and security training for over 350 users; producing a fully trained and network compliant workforce.
●Supported Help Desk operations by assisting with automation and software support. Managed and created user, computer, and group accounts in Active Directory.
●Performed onsite trouble shooting and repairs of information systems by locating the causes and determining the nature of trouble, replacing and adjusting system components. Perform periodic maintenance. Visually checks equipment and corrects such sources of trouble as bare wires and loose connections.
●Responsible and accountable for over $100,000 of automation equipment.
●Assist in identifying and repairing LAN physical access problems accordingly. Researches problems and deficiencies identified by computer operating personnel. Determine cause of the problems. Serve as a focal point on all technical matters dealing with operating system and related hardware or software issues.
●Develops and maintains security provisions to guard against unauthorized upgrade, copying or destruction of any databases or related developed or modified software.
●Ensured 100% operational readiness of 350 CLASSIFIED and 15 UNCLASSIFIED computer systems supporting missions in Kuwait including the configuration and installation.
●Processed over 4500 automation work order requests while serving as the LAN Manager.
OTHER QUALIFICATIONS
Training Courses & Experience
Host Base Security Systems course: 3 Days June 2015
CompTIA, Security+ course: 1 week June 2013
CompTIA, A+ course: 2 week September 2013
Leadership Development Course: 4 weeks, October 2012
Career Management course: 1 week, March 2011
Certifications & Professional Affiliations
Certifications- CompTIA Security Plus
CompTIA A Plus
References -
Roberto Garcia
ac0ohv@r.postjobfree.com
Best way is cell or email anytime
Co-worker/friend
Gregory Wallace
ac0ohv@r.postjobfree.com
Best way call between 1300 and 1700
Co-worker/friend
Jonathan Jared Madrid
ac0ohv@r.postjobfree.com
Best time ro contact 0800-2200
Co-worker/friend
Raymond Ramos
ac0ohv@r.postjobfree.com
Best way email and anytime
Co-worker/friend
Samuel Robert John Keller-feathers
ac0ohv@r.postjobfree.com
Anytime can contact is good
Co-worker/friend
Vernon ray barber jr
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Email is best
Supervisor
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