Alfred J Huntsberry

512-***-****

ac0ogx@r.postjobfree.com

CAREER PROFILE

A highly effective professional with more than eighteen years of Troubleshooting electronics and computers. Strong problem-solving with the ability to develop and implement effective action plans. Very strong customer service skills.

PROFESSIONAL EXPERIENCE

Innovative Computing Systems

Support Engineer 05/2016- Present

Provide high level remote managed IT services .

Resolving any and all technical problems on both a break-fix and preventative basis

primarily focusing on Windows Servers and related technologies

Enterprise networks, and cloud computing solutions

Certified Automate/Labtech professional

Dahill Industries/Imagenet technologies

Network Specialist 09/2012-12/2015

Provide excellent customer service to customers, vendors, and prospects.

Configure SMTP, SMB, TCP/IP, DNS, FTP, and other networking protocols.

Field client phone calls, emails, and alerts and create tickets. Ensure all tickets are updated with accurate and timely information

Maintain open and collaborative communication with technical and non technical users. Communicate technical issues and solutions with clients in a professional manner.

Evaluate, prioritize, and efficiently plan response to customer tickets in queue.

Be aware of security and handling of private or sensitive documents.

Austin American Statesman

MAC / PC Computer Technician 04/2002 to 12/2011

Help desk technician for 1025 Newspaper reporters and designers onsite and satellite locations in the Metro area.

Utilized soldering irons and mulitmeter tools for both assembly and maintenance of PCs.

Set up user accounts through PC Windows XP, 7 and Mac operating systems.

Responsible for assembling CAT-5 cable from scratch for computer Ethernet and wireless networks.

Maintained Speed Drivers & Windows 2008 Servers for the RIP production of output of the Newspaper.

Repaired motherboards down to component level. Level 2 soldering skills.

Repaired and built Apple laptops, Power Books, Mac Book Pro, Dell Latitude / Inspiron, Optiplex, Xserve, Manage Active Directory and group policy accounts.

Diagnosed issues or have experience with Routers, Firewalls, Motherboards, Switches, User backups, low level formats, Active Directory, and re-imaging of systems.

Understanding of IP addressing, sub-netting, TCP, UDP, NetBIOS, GRE, DHCP, DNS, SNMP, routing protocols, route filtering and ACL's, bridging/switching protocols, spanning tree protocol, firewall, IPSEC, VPN VoIP, load balancing, Mac OS.

Installation of various software for Austin360.com Website, Mac OSX, Windows XP/7, Microsoft Office Suite, Photoshop CS, Illustrator CS, Final Cut Pro 4.0, Adobe Suites, Remote Desktop Client.

Other positions:

Quick Bullets

TSS/Kodak – maintaining, troubleshooting, and repairing Point of sale equipment.

ADT - Alarm upgrades and repair

Entrepreneur - independent IT, Licensed Insurance agent, Rideshare Driver and cook.

Solectron – Lead Electonic Technician/ Equiptment Technicain

Team Leadership

Selected as Lead Technician on more than one occasion.

Counseled and mentored numerous Technicians, writing evaluation reports, handling discipline issues, and recommending rewards and/or promotions.

USN: Starboard Watch, Class leader, Duty Watch Leader, …..

Trained several successful technicians

Competence

Rewarded for co-authoring Technical training manual

1 of 2 technicians selected to pioneer the repair of end of life boards. As end of life technician I researched and repaired Cisco boards that were previously considered non-repairable.

Consulted on various projects for varying reasons.

EDUCATION

-Graduate, Lake Arthur High School, Lake Arthur LA

-Devry Technical Institute of Technology, Irving TX

Area of Study: Electronics Engineering (EET)

-ET AT, US Navy

Area of Study: Advanced Electronics Technology

Trace the power distribution system utilizing schematics.

Test maintain, and repair various electronic equipment including radio, microwave, and radar equipment.

Operation of the Digital Electronic Control Unit

Other Education/Training

-Transportation Worker Identification Credential, Lake Charles LA

-Safety Training and Card, lake Charles LA

-Hazmat Training Course, Austin Tx

-Level 2 Soldering, Austin TX

-Apple Certified Macintosh technician

-self study: Microsoft and CompTIA certifications in progress

REFERENCES

Bill Reasor

Samuel Dixon

Mike Amaya

Eric Green

Contact this candidate