Customer Service Data Entry

OBJECTIVE

An aspiring team worker, hardworking and dedicated professional seeking full-time or part-time payroll/ accounting/administrative/clerical/entry level position.

HIGHLIGHTS OF QUALIFICATIONS

5+ years of administrative and customer service experience

excellent customer service

ability to work well in team settings or independently

well-developed time-management and organizational skills

enrolled and completed accounting and payroll administration

with knowledge in Simply Accounting (SAGE) in school

certified member of Canadian Payroll Association

proficient in MS Applications

5+ years of data entry/encoding

EDUCATION and CERTIFICATION

Accounting and Payroll Administration Diploma, CDI College, Calgary 2013

Canadian Payroll Certificate, CDI College, Calgary 2013

Clerical Certificate, Calgary Immigrant Educational Society (CIES) 2012

Bachelor of Science in Commerce major in Accounting, University of Mindanao, Philippines 1992

WORK EXPERIENCE

Data Entry Clerk Ace Courier Services Aug 2013 – Present

Encodes cash/check collections from customers received by mail and from branches, A/R, verify, print reports, post payments in the computer and prepare bank slips for deposits

Answers phone calls and deals with customers and staff queries

Process credit card payments

Encoding accounts payables and accounts receivables

Follow-up on collections of customers’ outstanding accounts

Assists in generating and mailing of monthly statements

Filing, photocopying and other clerical or administrative duties

Preparing letters and labels for mail-outs

Operating office equipment including computers, printers and photocopiers

Payroll Clerk Ace Courier Services Jan 2014 – May 2015

Maintains payroll information by collecting, calculating, and entering data.

Updates payroll records by entering changes in hourly rates, deductions, job title and department/division transfers.

Prepares reports by compiling summaries of earnings, deductions, leave and nontaxable wages.

Resolves payroll discrepancies by collecting and analyzing information.

Provides payroll information by answering questions and requests.

Maintains payroll operations by following policies and procedures; reporting needed changes.

Maintains employee confidence and protects payroll operations by keeping information confidential.

Receptionist Days Inn Hotel, Calgary (part time) May 2012 – May 2015 EconoLodge Hotel, Calgary March 2011– April 2012

greeted guests and registering them in the system

provided information about surrounding areas like restaurants, malls, theaters, parks, etc

answered phones, making reservations, took and posted payments and balance it at the end of the shift

resolved complaints from guests to ensure guest’s satisfaction

Achievement: Promoted to receptionist from housekeeping room attendant

Internship Giusti Group of Companies, Calgary April, 2013

matched invoices with POs

covered reception during lunch break, answered and directed phone calls

filing, photocopying, scanning, uploading

helped the payroll clerk in sorting and mailing pay checks

updated employees profile

reconciled monthly credit card statements

Clerical (Volunteer Position) Better Business Bureau (BBB), Calgary Dec 2011 – April 2012

Fountains of Mission, Calgary Feb 2011 –May 2011

provided support with filing, photocopying, mailing, scanning and uploading files in the computer

Team Head – Membership Team Philippine Social Security System Oct 2005 – Oct 2007 Philippines (Government Office)

reviewed and approved members’ processed applications for amendment of data, such as change of civil status, corrections of birth dates and names

performed data entry/encoding of approved members' applications

addressed members’ complaints that are referred to our team

prepared correspondences to denied/rejected applications

prepared daily, weekly and monthly reports

Achievement: Promoted to Team Head from Clerk/Claims Processor/Encoder

Clerk/Claims Processor/Encoder Philippine Social Security System Mar 1994 – Sept 2005

Philippines (Government Office)

received benefit claim applications, entertained queries, follow-ups and complaints

processed and performed data entry/encoding of benefit claims

prepared correspondences to denied claims and communications received

prepared daily, weekly and monthly reports

Housekeeping Room Attendant EconoLodge Hotel, Calgary Nov 2009 – March 2011

ensure cleanliness of hotel and addressed to the guest’s needs

REFERENCESAvailable upon request

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