Customer Service Manager

Rahshika Whitfield

**** ********* ***** *** *, Cincinnati, ohio 45211, 513-***-****

OBJECTIVE: Seeking a management postion with a company that allows opportunity for experience and growth.

SUMMARY OF QUALIFICATIONS: Excellent customer service skills, demonstrates ability to multi task with front desk and housekeeping tasks. Effectiely assisting General Manager with housekeeping inspections/housekeeping brigade. Recognized formally with Employee of the Month award for exceptional customer servie skills. Won the Yearly Associate Empowerment Award for having the "whatever it takes" attitude in 2011. Nominated for 2013 Rose Award recipient.

HAMPTON INN CINCINNATI RIVERFRONT 2008-Present

Executive Housekeeping Manager

Daily operations of Housekeeping including guest rooms, meeting rooms and public areas.

Staffing including but not limited to interviews hiring, evaluations and terminations.

Inventory and ordering of all Housekeeping products and services.

Inspections of all Housekeepers performance and quality control.

Guest Service Agent

Going above/beyond and ensure all guest request are fullfilled.

Professional telephone etiquette to all calls.\

Sufficient using OnQ Insider, OnQ Front Desk and OnQ Housekeeping.

Properly communicating special requests with Housekeeping department.

Cleaning rooms/stripping linens when assistance is needed in housekeeping department.

CINCINNATI CHILDRENS HOSPITAL 2010-2011

Environmental Services

Keep a happy, safe, and germ free environment for all patients

Stocking and organizing cleaning supplies

Moping, sweeping, dusting, cleaning clinics, restrooms, all while obeying the HIPPA patient privacy policy.

AZURE SPA 2004-2008

Administrative Assistant

Booking/canceling appointments

Ordering store products/ Inventory of items

Responding to all emails, sales transactions, event planning requests, and answering phones

EDUCATION:

Cincinnati Job Corp, Cincinnati, OH 2000-2004

Business Tech Certificate (g.e.d)

MT. HEALTHY HIGH SCHOOL, Cincinnati, OH

ADDITIONAL SKILLS

40 wpm, hands on worker, dependable motivated individual, enjoys working in the Service Industry.

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