Logistics, Data Entry & Customer Service
Resume:
SOLEI WHITEMAN
Houston, Tx 77067
832-***-**** *********@*****.***
OBJECTIVES
To work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my customer service and work experience to a growing industry.
Experience
Expeditors International Humble, TX
International Operations Support – Hub Services
June 2006 – August 2016
Operations Support
●Provide exceptional support to Fortune 500 international customers in regards to their supply chain needs.
●Operate in customers ERP systems to provide purchase order activity and shipment status.
●Manage over 100 million dollars in customer’s inventory using warehouse management system.
●Daily monitoring of rig down situations and emergency order request.
Service Quality Assurance
●Helped maintain inventory accuracy levels of 99.99% and helped maintain process to mitigate customer loss.
●Facilitated rig down and emergency orders in an expedited manner with “white glove” service.
●Managed OS&D process and ensured proper follow-up occurred with customer’s suppliers to ensure orders were corrected and shipped with minimal lead team.
●Performed weekly service quality reporting and risk assessment while identifying each of the below:
Issue
Root Cause
Corrective Action
Royal Baths Houston, TX Customer Service
October 2004 – February 2006
Department Support
●Manage weekly inventory stock of department supplies and reorder when needed
●Find discrepancies pertaining to installation purchase orders and notify warehouse manager
●Created and maintained department vacation calendar
●Constantly met and exceeded department goals and objectives
Manager Support
●Categorized and filed department managers documents per request
●Track and invoice each job installation using Excel spreadsheets and provide end of month totals to department manager
●Train new employees on company procedures, conflict resolutions and data entry practices
●Assist department manager with day to day operations and maintained a positive rapport
Wells Fargo Kingwood, TX Bank Teller
May 2003 – October 2004
Financial duties
●Process standard teller transactions accurately and efficiently in accordance with established policies and procedures
●Balance personal teller drawer daily with 100% accuracy
●Experience in handling high volume accounts daily
●Perform operations providing cashier checks, money orders and cash advances
Customer Service
●Greet and quickly surveyed all customers per company policies to ensure positive security measures were met
●Coach and provided feedback with other tellers
●Respond to customer inquiries pertaining to their accounts
●Promote bank products and services to new and existing customers
Education
Lone Star College North Harris Campus
Continuing education - General academics Chester W. Nimitz High school
Graduated 2003 - General academics
Skills & Certifications
Ocean, Ground and Air Hazmat Certifications
Experienced in Microsoft Office, Excel, Outlook Vast Knowledge in multiple ERP systems
Trained in Lean process to create efficiencies
Contact this candidate