Project Management Active Directory

ROBERT W. CLUBB

ac0oa5@r.postjobfree.com www.linkedin.com/in/rwclubb 603-***-****

IT Manager IT Administrator

System Admin Senior Helpdesk Admin Senior Desktop Support Network Support Technical Lead

SUMMARY

Highly motivated Level II Technical Support professional. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to troubleshoot and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes medical, health insurance, research, entertainment, financial, customer service, supervision and site management. Committed to quality and excellence

ENTERPRISE SKILLS & ABILITIES

Networking

TCP/IP & LAN/WAN Protocols Technical Support/Customer Service Abilities Imaging

Microsoft Exchange Management Troubleshoot HW/SW, PC’s, Mac’s &Smart Phones Norton Ghost

Server Virtualization Troubleshoot network connectivity SCCM

Patch Management Software Installation & Support Symantec System Recovery

Router and Switch Support Remote Access Microsoft Deployment Tools

Wireless Telephone and Email Support Adaptive Skills

Bluetooth Virus and Malware Removal Superior Communications

Cellular Data Retrieval and Restoration Strong Interpersonal Skills

IIS, VPN, RDP Adaptability

Software Operating Systems Research

Microsoft Office Suite (all versions) Windows (all versions) Analytical

SQL Server Administration Windows Server 2000, 2003, 2008, 2012 Project Management

Exchange Administration ESX Server and VMware Management Problem Solving

GFI Languard OSX 10.X Asset Management

Symantec Endpoint 11/Sophos MSDOS 6.22 Team Player

Oracle Vendor Relationships

Datto Process Improvement

Remedy/Track It/Service Desk

Lotus Notes 8.5.3

. PROFESSIONAL EXPERIENCE

ELIASSEN GROUP@COMMONWEALTH OF MASSACHUSETTS EOHHS 1/2015-11/2016

IT SITE MANAGER

Responsibilities included creating and maintaining user/computer accounts and system configurations on a variety of applications and systems including LAN, Internet, Intranet, vendor relations, and remote access services.

Created Active Directory and Exchange accounts

Created Images and imaged PCs, laptops, and servers with Norton Ghost and Microsoft Deployment Tools

Installation and Configuration of Print Server

Administered and Configuration McAfee Encryption for laptops

Maintained and repaired HW and SW PCs, laptops, and servers

Removed viruses and malware

Conducted periodic physical asset inventory

Managed Helpdesk ticket queue (CA Service Desk)

Site Management and vendor relations

Supported and configured email for Smartphones

Mentored and supervised junior Level helpdesk staff

Project Management as needed

HIPPA Compliance

BLACK DIAMOND NETWORKS @NEFINISH 10/2014-12/2014

SENIOR DESKTOP SUPPORT ENGINEER

Responsibilities included both day to day related IT tasks such as creating users as well as an ongoing refresh project replacing all Project Managers IBM Lenovo X230 tablets complete with all configured applications and cellular card for connectivity. I created weekly new tablet and desktop images complete with all updates, current applications, and Lotus Notes 8.5.3

Installed Sierra Wireless GOBI MC8355 cellular card in Lenovo x230 Tablet

Installed and Configured Windows 7 Professional

Installed MS Office 2010 and 2013

Installed and configured Lotus Notes 8.5.3 for local user replication

WINTER, WYMAN @FIDELITY BANK 10/2013-4/2014

JR SYSTEMS ADMINISTRATOR/SENIOR DESKTOP TECHNICIAN

Responsibilities included both Day to Day related IT tasks, Track It! Helpdesk tickets, system administration of GFI Languard, Sophos, MS Windows active directory and exchange server, as well as Project-based work such as physical inventory assets, IPhone, Android and Blackberry configuration to the BES server, documentation, etc. for Fidelity Bank and it’s branches

Installed, Configured, Administered GFI Languard Network Security and Patch Management

Administered Blackberry BES and configured 3rd party mail applications to communicate with Exchange Server 2007

Administered Datto Backup and Symantec Backup Exec

Imaged PC’s and laptops with Norton Ghost

Supported and configured email for Smartphones, IPhones, Blackberry’s, and Androids

Create Active Directory and Exchange 2000/2003/2007/2008 accounts

Administered Sophos Antivirus

Administered and Configuration McAfee Encryption for laptops

Conduct physical asset inventory

Project Management

JENZABAR, INC. 3/2011-10/2013

SENIOR HELPDESK ADMINISTRATOR/SYSTEMS ADMINISTRATOR

Responsible for all facets of the IT department in Boston including network monitoring, Symantec Backup Exec 2010 administration, troubleshooting and repair of level 2 and 3 PC & Mac hardware/software/ networking, licensing, vendor relations and purchasing, helpdesk ticket management, creating users accounts and email addresses, creating security/distribution groups, repairing, upgrading, and maintaining windows security, computer hardware, and network resources such as the APC, Dell Robotic Tape library, wireless network routers, LAN, PDUs, servers, and switches.

Create Active Directory and Exchange 2007/2008 accounts

Assign permissions to users, directories, and files

Create images and imaged PCs, laptops, and servers

Installed, Configured, Administer Symantec Backup Exec 2010 and Robotic Tape Library

Maintain and repair hardware and software on PCs, laptops, Macs, and servers

VMWare Server and Workstation creation

Server Patch Management

Installation, Configuration, Administration of SQL Server 2008 and 2012

RAID creation and repair

Remove viruses and malware

Conduct physical asset inventory using Microsoft SMS

Mentor and supervise junior Level helpdesk staff

Resolve escalated Level 3 Problems

Configure smart phones for Jenzabar email

Project Management (asset management, documentation)

AIRVANA 9/2005 to 8/2010

SENIOR HELPDESK ADMINISTRATOR/SYSTEM ADMINISTRATOR

Responsibilities included creating and maintaining user/computer accounts and system configurations on a variety of applications and systems including LAN, Internet, Intranet, and remote access services.

Created Active Directory and Exchange 2000/2003/200//72010 accounts

Migration of Exchange user mailboxes between Exchange Server 2007 to Exchange Server 2010

Created Images and imaged PCs, laptops, and servers with Norton Ghost

Supported Red Hat Linux 10 and Ubuntu 10

Maintained and repaired HW and SW PCs, laptops, and servers

Removed viruses and malware

Conducted periodic physical asset inventory

Managed Helpdesk ticket queue (Numera Track It version 9)

Installed, Configuration, Administration, Migration Symantec Antivirus/Endpoint Servers

Resolved escalated Level 3 Problems

Administered Call Pilot Telephony systems

Administered Blackberry BES

Supported and configured email for Smartphones

Mentored and supervised junior Level helpdesk staff

Project Management (Office 2010 migration, Symantec Endpoint migration, Exchange 2010 migration)

PEGASUS SATELLITE TELEVISION 3/2002 to 9/2005

TECHNICAL SPECIALIST II/NETWORK ADMINISTRATOR

Responsibilities included creating and maintaining user/computer accounts and system configurations on a variety of applications and systems including LAN, Internet, Intranet, and remote access services. Supported call centers in Kentucky, Kansas, Massachusetts, and the Philippines.

Provided hardware and software support for Dell laptops, desktops and clones, printers, and Treo phones

Supported Windows 2000, XP Professional, MS Office 97/2000/XP/2003, Lotus Notes 5, SQL 2000, Crystal Reports,

Reflections, Eforms, NICE, Symposium, Cisco VPN 4, and Norton Antivirus,

Created, maintained, and deployed department images using Symantec Ghost

Used Proxy32 and Dame Ware to remotely install software and trouble shoot computers over LAN/WAN

Maintained and supported network hardware and software including routers, switches, hubs, servers, etc.

Performed tape backup and restoration using ArcServe 2000

SQL Queries

Project Management

Participated in Windows 2000 Upgrade, Office 2000 Upgrade, Asset Management

Managed Helpdesk tickets using Remedy

Mentored and supervised junior Level helpdesk staff

Project Management (Asset management, Fat32 to NTFS conversion, Desktop Maintenance)

EDUCATION

University of Phoenix Master’s Degree Information Systems Magna Cum Laude (3.87 GPA)

Millennium Training Institute – MCSA/Security Specialist Program

Suffolk University – BS/Criminal Justice

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