Customer Service Professional Experience
Resume:
Wendy Tenney
Moncks Corner, South Carolina 29461
********@*****.***
HIGHLIGHT OF QUALIFICATIONS
•
• Knowledge of principles and methods for moving goods
• Complex Problem Solving
• Critical Thinking
• Ability to prioritize and effectively plan
• Flexibility
• Ability to multi-task
• Ability to work well and make decisions under pressure
• Excellent interpersonal and relationship building skills
• Strong communication and listening skills
• Systems Analysis
• Systems Evaluation
PROFESSIONAL EXPERIENCE
Supervisor
• Processed Timesheets
• Promoted and developed safe work behaviors
• Monitored compliance and hours of service for all drivers
• Served as the face and voice of the organization for all drivers, owner operators, and other terminal staff.
• Monitored performance of all drivers to ensure a safe and incident free delivery of every load.
• Developed and mentored staff through ongoing performance evaluations
• Provided effective training, support and leadership.
• Engaged local customers regularly to drive growth and enhance relationships
• Ensured maximum asset utilization through adequate staffing and proper equipment maintenance
• Worked closely with KAG Support Center
• Provided information and reports as they relate to various departments
• Evaluated business processes and procedures and make suggestions for improvement
Management
• Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues
• Collaborated with other departments to integrate logistics with business systems or processed, such as customer sales, order management, accounting, or shipping.
• Maintained metrics, reports, process documentation, customer service logs, or training or safety records
• Supervised the work of logistics specialists, planners, or schedulers.
• Directed inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management
Dispatcher
• Prioritized and effectively planned
• Adjusted to changing conditions
• Made decisions under pressure
• Build Interpersonal relationships
• Communicated with coworkers, vendors and clients
Employment History
Kenan Transport
• Charleston, South Carolina
• August 1991 – December 2016
• Dispatch Supervisor
Education
• American School, Chicago, IL
• Corporate Team Building Skills Certification
• Management Training I Certification
• Management Training II Certification
• Work Keys Certification
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