Customer Service Administrative Assistant

Lisa Pieri

**** **** ******, *********, ** *****

321-***-**** ***********@*****.***

Office Administrative * Customer Service

Proven experience in Office Administrative positions supporting Non-Profit, Education and Retail organizations including positions as Administrative Assistant and Receptionist. Performs well in high-demand, fast-paced environments.

Strong verbal communication skills, either in person or over the phone, due to extensive interaction with general public. Proven communication, problem solving, and customer relations skills when resolving disputes, ensuring complete customer satisfaction.

Possess reliable transportation, valid insurance and ability to pass background check.

Strong ability to complete office support duties including:

Multi-Phone Line Systems Office Machines Office Procedures

Appointment Scheduling Filing Data Entry

Typing Cash Handling Basic Accounting

Proficient computer experience to include:

Microsoft Word Microsoft Excel Microsoft PowerPoint QuickBooks

PROFESSIONAL EXPERIENCE

Receptionist/File Clerk, Smith Surveying and Mapping, Palm Bay, FL 2016-2017

Professionally completed service calls for surveys of residential or commercial properties.

Greeted walk-in customers and directed them accordingly.

Professionally completed phone calls and answered any questions or concerns the customer had regarding their survey needs or fees associated with sending a crew out to the property.

Created files for new clients in QuickBooks.

Filed hard copies away alphabetically in filing cabinets for easy and user friendly retrieval.

Made copies of surveys with complete accuracy.

Receptionist/Processor, Gabor Insurance Services, Inc., Sebastian, FL 2015-2016

Professionally completed inbound and outbound phone call activity utilizing multi-phone line system. Efficiently routed phone calls to proper party and accurately relayed messages.

Professionally greeted customers and directed them accordingly.

Responded to customer inquiries regarding their insurance policies in person or over the phone.

Completed task list given to me daily and ensured its validity.

Retrieved mail and/or office supplies and dispersed or stored accordingly.

Receptionist/Spa Coordinator, A Hidden Oasis Day Spa, Sebastian, FL 2014-2015

Welcomed customers and offered refreshments while they wait.

Booked appointments and retrieved monies at the end of their services. Tended to their needs while ensuring the client’s spa experience was a relaxing and comfortable one.

Ensured cleanliness and upkeep of all areas of spa.

Server/Waitress, KeKe’s Breakfast Cafe, Melbourne, FL 2013-2014

Encompassed all server duties while providing excellent customer service in hopes of gaining return customers.

Administrative Assistant, South Brevard Women's Center, Melbourne, FL 2013

Assisted clients in a non-profit organization setting with needs assessment and referrals to appropriate community resources. Conducted peer counseling sessions necessary to evaluate needs.

Professionally completed inbound and outbound phone call activity utilizing multi-phone line system. Efficiently routed phone calls to proper party and accurately relayed messages.

Sales Representative, Estate Sales of Central Florida, Melbourne, FL 2011-2013

Assisted customers with inquiries regarding items being sold.

Assisted as cashier and helped customer to their vehicle if needed.

Receptionist, Dixie Signs, Inc., Lakeland, FL 2008-2011

Professionally greeted customers and directed them accordingly. Responded to customer inquiries in person and over the phone. Proven communication, problem solving, and customer relations skills when resolving disputes, ensuring complete customer satisfaction.

Completed office support duties including processing service order calls, receiving inventory, ordering supplies, purchase order data entry, basic accounting, and product shipping.

Polk County School Board, Lakeland, FL 2004-2008

Physical Education Paraprofessional/Teacher’s Aid (2007-2008)

Assisted the PE Teacher with student instruction (6-16 years old) in regular Physical Education classes.

Paraprofessional/Teacher’s Aid (2006-2007)

Assigned to the ESE classroom for special needs children including: Autism, Asperger’s Syndrome, Bi-Polar Disorder, Clinical Depression, and Tourette’s. Provided one-on-one and small group lesson plan instruction.

Substitute Teacher (2005-2006)

Served as a daily on-site Substitute Teacher in elementary school. Ensured that all classroom procedures and assignments were completed per the Teacher’s instruction. Assisted in the front office with administrative tasks if no Teacher was absent.

Tutor (2004-2005)

Provided small group literacy tutoring to children 7-8 years old. Determined most effective way to teach subject matter to increase student’s knowledge. Administered phonemic awareness tests and speed reading (DIEBELS) tests. Incorporated games into lesson plans to reduce student stress.

VOLUNTEER EXPERIENCE

Child Care Provider, Lakeland Vineyard Church/Victory Church, Lakeland, FL 2005, 2008-2011

Provided care for children (newborn to 5 years old) including hygiene, snack, and individual and small group activities. Ensured a safe and sanitary environment.

Volunteer, Big Brothers, Big Sister, Lakeland, FL 2006-2009

Served as positive role model/mentor for young boy to help ensure a path for success in/out of school.

Volunteer, Hope Shelter, Lakeland, FL 2004-2008

Assisted with providing meals and companionship to the homeless during the holidays.

Camp Counselor, YMCA Youth Sports, Lakeland, FL 2005

Responsible children 7-13 years old in summer camp program. Organized sport programs including volleyball, dodge ball, basketball, and football. Ensured all children participated in a safe environment. Accompanied children on field trips.

EDUCATION

Associate of Arts Degree

Major: Psychology

Minor: Customer Service

Polk State College, Lakeland, FL

References are available upon request.

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