Customer Service Operator
Resume:
IT
PROFESIONAL SUMMARY
Technology Specialist with over 8 years progressive experience in a fast-paced technical environment. Ability to assimilate work flow processes and establish an efficient means of completing tasks. Outstanding academic record.
SKILLS
Detail oriented and highly organized
Excellent problem solving and troubleshooting skills
Proficient in numerous computer programs
Proficient in Windows operating systems
Strong ability to prioritize and multi-task
JEFFERY CABANISS JR
281-***-**** **********@*****.***
6546 HAWTHORNE FALLS LANE, HOUSTON, TX 77049
EDUCATION
CORE COMPUTER TECHNOLOGY OCCUPATIONAL CERTIFICATE • MAY 2017 • SAN JACINTO COLLEGE •GPA 3.50
Personal computer hardware
Introduction to PC operating systems
Integrated Software Applications
CISCO-Expl 1 Fundamentals of Network Tech
Programming Logic and Design
Intro to Visual Basic
Introduction to Database
EXPERIENCE
Media Services Specialist
Fox Cable Networks December 2008- April 2016
Woodlands, TX
Prepare Media for Re-air
Post Cut-sheets
Update ScheduAll program with accurate information
Communicate with Master Control operators
Auto copy programs
Trouble shoot program issues
Keep accurate log of work performed
Communicate with Media prep staff and supervisors regarding hit times and program issues
Ingest commercial spots
Record live feeds
Perform Vault tasks to maintain tape library
Director of Audio Visual San Luis
Freeman Audio Visual July 2008-September 2008
Galveston, TX
Achieve Client’s vision
Schedule events
Prepare and submit accurate billing statements
Order and set up audio visual equipment
Attend Banquet Order Event meetings
Coordinate with hotel staff
Network Management Technician
Fox Cable Networks Aug 2007-July 2008
Houston, TX
Perform excellent customer service
Trouble shoot satellite receivers with cable head end technicians
Perform daily network backups
Create switching programming for blackout groups using Compel and Crystal software interfaces
Tune receivers based on switching schedule and ensure receivers were tuned properly
Coordinate with Master Control operators to ensure that switches occur on time
Update discrepancy reports on a daily basis
Log commercial insertion times accurately
Create Pro-Product insert list
Generate daily recaps
Service Engineer
Mechdyne Corp Mar 2006-Mar 2007
Houston, TX
Perform great customer service
Troubleshoot and service complex audio visual systems
Establish good client relations
Maintain and update service database
Assist with installation of equipment
Generate procedures
Assistant Director of AV Sugar Land
J & S Audio Visual Oct 2004-Mar 2006
Houston, TX
Set audio visual for corporate events
Insure hotel/client’s audio visual needs are met
Maintain client database
Maintain equipment
Generate work orders
Master Control Operator
KVHP/KUIL FOX 29 News Jan 2004-July 2004
Lake Charles, LA
Oversee airplay quality of shows
Switch from shows to commercials
Collect satellite feeds and check for quality
Operate GVG switcher in tandem with AVID/ODETICS
Maintain airplay log to FCC standards
Video Operator/Cameraman
The Pinnacle Group Aug 2003-Jan 2004
Lake Charles, LA
Setup video equipment for various special events
Run video camera for special events
Special Events Technician: Staging and Scenic
Universal Studios Entertainment May 2000-April 2002
Orlando, FL
“Terminator 2: Battle Across Time” Technical Director/Show Control Operator
NBC’s “First Annual Soap Fan Fest” stagehand lead
“Mardi Gras” 2001/2002 40x40 main stage and audio install / stagehand
ACHIEVEMENTS
August 2013: Excellence award earned for resolving a technical malfunction on an Evertz router
August 2013: Excellence award earned for gathering information about ScheduALL to evaluate department scheduling needs, this process saved countless hours
February 2014: Excellence award earned for recognizing a duplication on a OTN spot in a program that was missing several seconds of audio
May 2014: Excellence award earned for improving the efficiency of some of the vault tasks by creating shortcut links that helped streamline the daily vault process, created an organized folder on the Share drive that contains all information to complete various tasks
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