Customer Service Project Manager

Robert Mifflin Mosley

Home: 404-***-**** Mobile: 404-***-****

***************@*****.***

Career Objective

To utilize investigative, analytical and coaching skills honed in law enforcement, along with academic preparation in sociology to help pursue opportunities in the workforce.

Education

Work Experience

Hampton University Hampton, Virginia

Bachelor of Arts, Sociology Concentration: Criminal Justice, August 1991

Major GPA:3.0 Cumulative GPA: 4.0

Home Depot Atlanta, GA

Corporate Security July 2015 - Present

Patrols commercial premises to prevent and detect signs of intrusion and ensure security of the entire technical campus.

Answers alarms and investigate disturbances.

Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Writes reports of irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Calls police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Circulates among visitors, patrons, and employees to preserve order and protect property.

Periodically answers switchboard telephone calls to provide information and answers to questions.

Escorts or drives cart to transport individuals to specified locations and to provide personal protection.

Treejob.com Atlanta, GA

Project Manager October 2013 - Present

Prospecting: Cold Call and Warm Source Referrals

Conduct Need evaluations

Consultative Sales Presentation

Implementation: Scheduling and Monitoring Job

Collection of all Fees

Follow-up Customer Service

Work Experience

(continued)

Embassy Suites and Hotels Atlanta, GA

Transportation and Logistics Specialist July 2010 – October 2013

Provided transportation for individuals and groups back and forth from the hotel to the airport and to areas within a 5 mile radius.

Coordinated and scheduled timey of pick-ups

Maintained the vehicles ensuring their cleanliness and serviced as needed.

Maintained a daily log; documenting trip information as well as the status of the vehicles.

Implemented behavioral strategies and skill development to ensure safe transportation

Ensured compliance with all company policies and procedures

Exhibited excellent customer service skills ensuring customer satisfaction

Fulton County Sheriff’s Department Atlanta, GA

Deputy Sheriff Sergeant, Jail Operations August 2003 – July 2010 (Retired)

Responsible for the care and custody of county inmate population, including security, discipline, and safety during routine operations and emergency situations

Prepared accurate and timely county reports to ensure compliance and accountability

Established and maintained cooperative working relationships with team responsible for jail operations, and respectful and assertive interactions with inmates to maintain a secure environment

Often served as a working supervisor of a team of deputies engaged in general or specialized law enforcement activities; documents activities; received and evaluated complaints and reports from the staff and or inmates; assigned and scheduled staff and resources in routine activities and emergency situations; and conducted criminal and internal investigations as required

Supervised and participated in the acceptance and preparation of complaints, interrogation of prisoners, witnesses and suspects, and prepared and reviewed reports and records for conformance to departmental standards and legal acceptance

Coordinated activities required to process and maintain records and control manuals

Georgia Institute of Technology Atlanta, GA

Security Officer 2007 -- 2009

Provided security service for events and activities

Monitored and authorized entrance and departure of faculty, students and visitors to guard against theft, delinquent behavior and other security violations

Circulated among visitors, patrons, and employees to preserve order; protect property

Maintained security of premises

Fulton County Sheriff’s Department Atlanta, GA

Deputy Sheriff, Sergeant 2006-2009

Court Services

Responsible for maintaining order, security, and decorum in the Hall of Justice, Public Safety Building and in the courtrooms prior to and during court proceedings

Ensured the security of judges, juries, courtroom participants and the general public

Recorded daily activities, and submitted logs and other related reports to appropriate authorities, including records of staff, jail operations, inmate status and other activities.

Provided oversight for security of juries and communication with presiding judges

Fulton County Sheriff’s Department Atlanta, GA

Instructor, Sheriff’s Department 2000 – 2003

Served as Georgia State Certified instructor for county inmate population

Implemented instructional course work to prepare and test participants for the General Equivalency Diploma (GED) in the New Beginnings Program, a program designed help inmates obtain high school diplomas equivalency and prepare for future success outside of the jail

Instructed inmates on academics and life skills program

Provided instruction to staff on general course work involving operating policy and procedures

Memberships &

Affiliations

International Brotherhood of Police Officer( IBPO)

Omega Psi Phi Fraternity

National Organization of Black Law Enforcement (NOBLE)

Community Service

Habitat for Humanity

Hands On Atlanta

Technology

Proficient in Microsoft Office (Word, PowerPoint, Excel) and Google docs

Proficient in Social Networking Tools (Facebook, Twitter, Skype)

References

Available upon request

Contact this candidate