MICHAEL LIM

***** ******** *** ********, ********, 20862 301-***-**** ac0nwz@r.postjobfree.com

Certifications

C-Tech certified Network Cabling Specialist

Comptia Network+ Certified

Comptia Security+ Certified

Cisco CCNA

Juniper JNCIA

Palo Alto ACE

WORK EXPERIENCE

Skyline Technology Solutions, Glen Burnie, MD

Tier II NOC Technician, Dec 2016 – Present

Event Management: evaluating incoming alerts and assess impact/urgency, evaluation of incident/problem/request, thorough investigation of events, ensuring no outages are missed.

Incident and Request Response: reviewing tickets to ensure timely response, coordinating with field technicians, restore incidents and requests within SLA Targets, communicating status updates to clients in a timely and accurate manner.

Operational Management: corporate process creation and refinement, assisting T1 technicians with training, guidance, and overflow capacity.

Montgomery College Office of Information Technology, Derwood, MD

Network Engineering Intern, Jul 2016 – Dec 2016

Troubleshooting networking issues across three campus' regarding to the tcp/ip suite and layer 1, 2, and 7 issues

Install configuration files onto Juniper equipment and used basic junos commands

Diagnose outages and test new implementations of networking hardware

Review and revise switch configuration files before deployment

Locate and replace faulty UPS systems

Navigate data center to repair server/switch/networking connections and install new switches and servers into racks.

District Heights Liquors, District Heights, MD

Manager, Jul 2009 – Oct 2016

Maintain and administer computer networks and related computing environments including computer hardware, system and applications software, and all configurations

Perform data backups and disaster recover operations

Familiar Technologies

Active Directory

Cisco

ConnectWise

Group Policy

HP OpenView

Juniper

Microsoft Office Suite

Remedy

ServiceNow

SolarWinds

TCP/IP

Visio

VOIP

Whatsup Gold

EDUCATION

Montgomery College, Germantown, MD

Network and Wireless Technologies A.A.S, Dec 2016

Cumulative GPA: 3.01, Major GPA: 3.53

Concentration in network technologies, specifically Cisco proprietary systems

Contact this candidate