Computer Operator Desktop Support

CHRIS MALLINSON

***** ****** **** ** 936-***-****

Conroe, TX 77302 **********@*****.***

Summary

Self-driven IT Professional with extensive experience in technical support and hardware installation. Highly competent in all areas of desktop support, IT administration and hardware maintenance. Proven ability to lead teams with common goals. Organized and efficient with strong communication skills and the ability to manage multiple tasks in a fast paced environment.

CCNA iSeries Laser Vault Universal Server JD Edwards Active Directory Windows 10 MS Office Suite MS Exchange

Visio Laser Vault Sitescope Remedy

AREAS OF ACCOMPLISHMENT

Management

Senior Operator – Supervising 10 Houston Operators, 9 Austin Operators

Lead Computer Operator – Supervising Computer Operator, PC Tech

Technical Support

Installation of servers, panels, racks

Conversion of Shell Corp Switches

RJ45 and fiber cabling

Backup Tape Management Ultrium tapes Veritas system

iSeries Administration

Tivoli Job Scheduler

Conversion from Unix to AS/400

User Support

Conversion from Windows XP to Windows 7

Repair/Replace hardware for desktops/laptops

Help Desk Admin for iSeries

Supervisor for Computer Operator, Phone Technician and PC Technician

WORK EXPERIENCE

Velocity Montgomery, TX Data Center Contractor 03/24/16–11/20/16

Sprint Houston, TX Deskside Support Contractor 01/7/16–02/7/16

LED Resource Houston, TX Desktop Support Contractor 11/5/16-01/20/16

Inergex The Woodlands, TX Deskside Support Contractor 04/16/13–06/8/15

Ceva Logistics Houston, TX Data Center Contractor 12/18/12–03/16/13 Academy Houston, TX IT Help Desk Contractor 10/8/12-10/26/12

Waste Management Houston, TX Data Center Contractor 02/14/6-03/31/12

Comfort Supply Houston, TX Desktop Support Specialist 01/4/5-02/12/6

Rawson & Co., Inc. Houston, TX Lead Computer Operator 08/10/89-04/2/3

EDUCATION

Lyon College Batesville, AR Business Data Processing

Montgomery College Shenandoah, TX CCNA

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