Mercedes Ortiz-Medina, B.A. in Sociology

***** ** *** **. **** Pembroke Pines, Fl. 33027

Cell: 786-***-****

ac0ntz@r.postjobfree.com

A retired, Certified ESOL Teacher from MDCPS and a Clinical Case Manager, with many years of

experience and excellent customer service skills.

RELATED WORK EXPERIENCE

YMCA of South Florida.

730 NW 107th Av. Suite 200-A

Miami, Fl. 33172

Receptionist/HR Assistant. 2015-2017

Answering all incoming calls from the community, parents, and members, also forwarding calls and e-mails to the appropriate party.

Review new employees and volunteers Hire Packets for completeness and handle calendar for appointments.

Enrolls new employees in NEO Trainings, Risk Management, and Supervisory Trainings within first thirty days of hiring. Create the binders.

Create Annual Calendars and spreadsheets. Tracking Attendance sign-in sheets and keep Supervisors updated county wide.

Create Certificates for attendees, Update Staff Career Development, CPR Certificates, and Training Certificates in the UltiPro System.

Mileage Reimbursements and Check Requests.

Handle Expense Watch System; Business Cards/Name Tags/ Office-Kitchen Supplies/Invoices/Payments/Temps Employees, etc.

Taking care, selecting, and distributing daily mail and Inter-Department Delivery including Broward Association Office.

Entering six months/annual evaluations across the board which involves a high level of confidentiality and professional behavior.

Process membership applications on behalf of Part/Full time employees.

Keep all above documentation in the HR/Share Drive and in individual binders as well.

This position was eliminated

AARP Foundation

8360 W.Flagler St. Suite 205

Miami, Fl. 33144

Volunteer at YMCA of Greater Miami. February 2014-August 2014

Search, select, and classify in chronological order YMCA’s archives throughout one hundred year of services in Miami Dade County.

Miami Dade County Public Schools (Educator’s Certificate # 012612)

Miami Sunset Senior High School/Adult Education

13125 SW 72 Avenue Miami, Fl. 33183

1994-2014 (Retirement)

oGenerated assessment reports in TOPSpro system for ESL CASAS

Assessment.

oESL Assistant Coordinator, on and off-campus sites.

Off campus ESL instructor monitor supervisor for all off-campus. Casas testing Coordinator and on-campus and VACS scores input.

.

Modeling Provides ESL instructors and assessment administration to PROJECT EXCEL EVEN START programs at Ethel Koger Beckham Elementary and Zora Neal Hurston Elementary.

oOff–campus and on-campus Reading Lab tutor for the ESL Program

oOn -campus instructor for ESL program levels Low Beginning through Advanced/Case manager: PASSPORT Program.

oOff-campus monitor and testing facilitator for the ESL program

serving 25 off -campus programs- Miami-Sunset Sr. Adult Education.

oInstructor for VESOL and ESL programs levels Pre thru 6 at

Lindsey Hopkins Technical School.

Citizenship and Conversation Lab/ Community Services ESOL I, II, AND III. SAVE PROGRAM for Refugees, ESOL II AND III. ABE-READING LAB.

Miami Behavioral Mental Health. Doral Unit.

Clinical Case Manager

13125 SW 82 Avenue Doral, Fl. 33126

2009-2011

Miami Jewish Home and Hospital at Douglas Gardens.

MAP/Alzheimer’s Program Case Manager.

5200 NE 2 Avenue Miami, Fl. 33137

2007-2009

Center of Information and Orientation/Little Haiti.

PAC Medicaid Waiver/HIV-AIDS

Case Manager Supervisor

181 NE 82 Avenue Miami, Fl. 33138

1997-2001

Health Crisis Network, Inc.

Director of Case Management

PAC Medicaid Waiver/Ryan White Program/HIV-AIDS

550 Biscayne Blvd. Miami, Fl. 33132

1995-1997

Contact this candidate