Customer Service Microsoft Office

Training

****/**** *** ********* *** Transportation specialist

CHAMPLAIN College,Longueil, Quebec.

****/**** *********** ** ********** Management and Logistics

HEC (Ecole des Hautes Études Commerciales) Montreal

Career

Dissan Groupe

Adjoint Logistique Mars 2017– present

- Updated system followed by instructions given.

-Controlled information receipts for arising invoices.

-Coordinated activities with forwarding agent.

-Followed routing of the goods (cost, security and quality).

-Managed the means of transport whether by sea or by air.

-Fulfilled document of transport [CMR].

-Supervised organization for the loading of the goods.

-Received, booked and stored articles from suppliers.

-Effected unloading and check listed related document.

-Performed administrative tasks.

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Freshco / Mississauga / Canada

Coordinator customer Service Fev2016–Sep2016

-Participated in the development of customer relationship and thinking about new ways of communication for operators after-sales service.

-Supervised organization for the loading of the goods

-Resolve issues regarding transport documentation.

-Ensure registration and merchandise codification.

-Provide reports as required and Maintain data and key performance indicators per established deadline times.

-Improved quality of products

-Updated system followed by instructions given

Restonautes / Montreal / Canada

Transportation dispatcher Jul2015 – Oct2015

-Managed drivers and circuits of the company vehicle fleet.

-Book and trace shipments

-Communicate and assign trips to drivers.

-Coordinate shipments and records for cross-border travel.

-Prepare all necessary documentation for customs.

-Data entry of shipment in the software.

-Provided reports on the progress of the activity (monthly dashboards, fuel consumption,

-Managed the claims of different customers in case of misunderstanding due to delays, traffic problems and bad weather.

Trio Pac Inc/ Montreal/Canada

Warehouse Coordinator Nov2013-Avril2014

-Interact with customers via phone and email: pick-up and material handling needs, distribution/shipping/billing inquiries and coordination with respective teams.

-Fulfilled document of transport.

-Controlled information receipts for arising invoices.

-Coordinated activities with forwarding agent.

-Followed routing of the goods (cost, security and quality).

-Checked the accessories ordered online and manage inventory stock returns of these parts.

-Produced statistics on customer complaints following the failure of products and established procedures with the customer service department to reduce the intervention period.

-Performed administrative tasks.

Adonis / Montreal / Canada

Customer service Summer 2013

-Ensure materials are moving through system accurately (received, shipped). Tracking customer requests and booking shipments/inventory in appropriate databases and spreadsheets related to customers in assigned geography.

Languages and Technical Proficiencies

Languages: French / English

Applications: SAP (CRM/Inventory)/ Microsoft office

Training Experience

-Forklift Licence Drive Juin 2016, Montreal, Canada.

-SIMDUT Certificate Health and safety Sept 2013, Montreal, Canada.

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