Systems Customer Service

COYT R. BRISCOE

**** ******* **** *** *** San Antonio, Texas 78218 847-***-****

Professional Objective

I desire to manage a team of technicians implementing the latest technology and techniques. Combining my extensive electronic expertise, and management skills to provide the customer with a skilled and effective team to handle their electronic needs. I seek to lead a hardware /software team into current state of the art technologies practices by using the latest industry standards and techniques. I will facilitate teamwork in an atmosphere of creativity while respecting real time schedules, deadlines, and budgets.

Summary of Qualifications

Over 20 years experience teaching all levels of electronics, closed circuit television systems, transmission, and irradiation systems. Experience covers theory, design, diagnostics and repair of systems and sub-systems. Experience also includes 10 years of field service for computer driven capitol equipment publishing systems and desktop publishing systems.

Professional Experience

8/ 89 –June 2016

Instructor,

Naval Training Center, GREAT LAKES IL.

Under contracting educational companies including

San Diego City College

Florida Community College

San Diego City College

TESCO Corporation

CACI Incorporated

San Diego Community College, College of Lake County

Activities include direct instruction of IC "C" Schools; Electricians Mate “A” School and Advanced Electronics Technical Core school. Coursework covered the principles, theory, and application of basic electronics, solid state design, digital logic, closed circuit television, including transmission and irradiation transceiver systems. Course objectives were to develop a sound understanding of design principles, and electronic theory, supported by sophisticated application skills to allow advanced trouble shooting in the field.

Personal accomplishments include the development and documentation of several new courses covering:

New Technologies

New sub systems for existing technology

Advances in existing technologies

I wrote textbooks, and supporting instructional materials including student exercises. I also defined the methods of evaluation to use for both theory and application exercises. Development activities included a definition of all military certification requirements. Examples of dedicated courses include:

JVC – VCR Module

DAGE Surveillance Cameras

Control Console Switching Systems

Course of study design allowed the direct supervision of up to 30 individuals through an area of instruction.

6/88 to 8/89

Self Employed

Independent contractor computer repair, Round Lake Beach, IL.

Activities included the diagnosis and repair of desktop publishing systems, and computerized typesetting systems.

4/81 to 6/88

Field Service Technician

Compugraphic Corporation, Schaumburg, IL.

Rapid diagnoses and repair of computerized typesetting systems in a demanding customer support roll. Activities included :

Microprocessor data display systems

Hardware to software compatibility diagnosis and failure analysis.

Computerized controlled electromechanical photo-units.

Software analysis

Supervised new hires during primary field training.

12/91 to

8/99

Trak Auto, Round Lake Beach

Parts Specialist, ASE Parts Specialist Certification

Part time work in Auto Parts supply assisting customers in obtaining the correct parts to repair their vehicles. Responsibilities encompassed activities normally reserved for managers, including: Customer Service, Conflict resolution, Store maintenance, display design, administrative accounting functions. Direct supervision of up to 10 associates.

Military History and Experience

2 / 78 -

4 / 81

U.S. Naval Training Center, Great Lakes IL.

RANK: E-6

Position: Instructor Basic Electronic and Electrical

Prepitory School.

Supervising 60 - 90 students in individual study courses. Instructing remedial classes in the following subjects, math, transistor theory, vacuum tube theory, basic logic circuits and Boolean algebra.

2 / 73–

2 / 78

U.S.S. Durham (LKA-114)

1976 - 1978 Shop Supervisor

Supervised six persons in maintenance and repairs of ships telephone system, cargo temperature (fire) alarm systems, smoke alarm systems, gyrocompass navigation systems, intercom systems, engine room automated control console and associated sensors and actuators. Designed, built and installed closed circuit television system. Maintained equipment logs and managerial responsibility for a three million budget.

1973 - 1976, Shipboard repair of above systems.

8 / 72 –

1 / 73

Nuclear Power Training Unit, Idaho Falls, Idaho

Student. Qualified student electrical operator

2 / 72 –

8/72

Nuclear Power Training School, Vallejo, Calif.

Student

10 / 71 –

2/ 72

U.S.S. Whipperwill.

Maintain and repair intercom systems, sound powered telephone systems, gyrocompass navigation systems and minesweeping alarm systems.

Rank and

Dates

1975 - 1981 E-6

1973 - 1975 E-5

1971 - 1973 E-4

1971 E-3

EDUCATION

Graduated High School: January 1971

ASE Certification Number 55359018747Brisc. June 30, 1996

TIA COMP A+ Certification In progress

Military Education:

Basic Electronics and Electrical Prep School Interior Communications "A" School

Nuclear Power Plant School Mark 27 Electronic Gyrocompass School

Dial Telephone "C" School Solid State Circuitry "C" School

Solid State Circuitry Troubleshooting Mark 23 Electronic Gyrocompass "C" School

Vacuum Tube Theory Instructor Training School

Leadership and Management Various correspondence courses

Training with Trak Auto:

Various customer relation seminars Product seminars and correspondence courses

ASE certification training classes On the job training in the following areas

Product presentation Add on sales

Customer assistance with problem solution Inventory control

Training with Compugraphic:

Microprocessor troubleshooting Training on the following computer systems;

Typesetting systems Editwriters

MCS systems Integrator Systems

Scanner systems Laser Printers

Daisy Wheel & Dot Matrix Printers Ether-net systems

Digital Photo-Typesetters LISA desk top publishing system

Training with San Diego

Community College:

Power Distribution systems

Three Phase Motors Three Phase Generators

DC Motors DC Generators

Motor Controllers Black and White Televisions

Black and White Television Cameras Closed circuit television systems

Low light level television cameras Video Tape Recorders and Players

Color Televisions Color Television Cameras

JVC VCR Seminar

Hobbies

Auto Mechanics, Domestic and Foreign Advanced Leather Crafts

PC Design and Assembly

Contact this candidate