Customer Service Quality

N.Sasiya,

*/***, ****** *******,

Udumalpet (TK),

Tirupur (DT),

Tamilnadu-642202

Mobile: +91-888*******,

E-mail:**********@*****.***

OBJECTIVE:

An experienced candidate with knowledge of Banking process and good understanding of Audit

queries and credit card concepts. Profound knowledge in back office work with good communication,

problem solving and interpersonal skills.

EXPERIENCE:

Company: HCL Technologies Limited

Project: Bank of Ireland (ROI, NI & GP)

Designation: Customer service Executive

Work Experience: (July 29, 2013 Feb 1, 2015)

Profile:

Enquiring all the account transactions details of the customer for the Particular Year

End.

Generating standard form of request letter and rejection letter for the concern

Customer.

Generating Standard form of Request Letter for Business & Corporate Customer.

Generating credit cards Using VDI Applications.

Quality Checking & Generating Quality Report.

Knowledge in AQ indexing, Credit Card indexing & updating the GSD Logs.

Responsibilities:

Meeting the SLA on each request with good quality.

Justifying the queries of the customers regarding auditing results.

Providing the timely support for the adhoc requests and satisfying the requirements

of the client.

Providing everyday reports on Production volume, Quality and Aging to the

management.

Achievements:

Won the Star Performer Awards twice the Time.

Secured 1st Place in Productivity Rank.

Maintaining 100% quality consistently.

Completed in Basics of Banking and Zero Defects Training.

COMPUTER SKILLS:

Platform: Toscana, Audit queries tool, Mainframe & VDI Application.

EDUCATION QUALIFICATION:

Percentage/C

Course Institution Board/University Year of Passing

GPA

P.A. College of

B.E- CSE Anna University,

Engineering and 2013 8.75

Chennai

Technology

Sri Ramasamy Naidu

Vidhyalaya Higher

HSC State Board 2009 83

Secondary School,

LN Palayam.

Government Higher

SSLC State Board 2007 86.5

Secondary School

PERSONAL DETAILS:

Date of birth : 25.04.1992

Fathers name : Mr. .P. Nachimuthu

Mothers name : Mrs. N.Selvi

Nationality : Indian

Languages known : English, Tamil

Hobbies : Listening to Music, Playing Games

I hereby declare that the information stated above are true and correct to the best of my

knowledge.

Place:

Date: (SASIYA. N)

Contact this candidate