Customer Service Manager

Brittany Kritzman

OPERATIONS MANAGER - Verizon Wireless Corporate

Elkhart, IN 46514

**************@*******.*** - 574-***-****

WORK EXPERIENCE

OPERATIONS MANAGER

Verizon Wireless Corporate - Elkhart, IN - 2014 to Present

• Sustain a positive and safe work environment

• Promote a positive experience for both guests and employees

• Assist guests with all issues, including but not limited to: billing, troubleshooting, and account maintenance

• Complete transactions, including but not limited to: returns, device replacements, upgrades, add-a-lines, plan changes, next bill summary, and accessory sales

• Promote guest self-sufficiency by giving them the tools needed, along with showing guests how to use them

• Preserve relations between local business' and other stores to generate revenue

• Construct and manage schedules and time-off requests for employees

• Oversee manual discounting trends and identify opportunities to cut spending

• Track shrink and risk and provide solutions to reduce profit loss

• Manage security systems and facilities

• Training of new employees

• Schedule appointments for representatives

• Update and implement new policies and procedures

• Prepare and carry out reports and presentations

• Submit and reconcile expense reports

• Regional point of contact for merchandising and inventory

• Regional specialized materials expert

SOLUTIONS SPECIALIST

Verizon Wireless Corporate - 2014 to 2014

- 2014

• Aid in the advancement of the company to generate revenue and growth Interpersonal Relations

Social Media Marketing

Risk Analysis

Project Management

Customer Service

Team leadership

Inventory Management

Cash Management

Microsoft Office

Organization

Attention to Detail

Problem Solving

Time Management & Prioritizing

Office Management & Procedures

Merchandising

To obtain a position that would allow me to utilize my organizational, customer service, and management skills within a company offering growth potential to those whom are committed to excellence. 24964 CORBIN DRIVE

ELKHART, IN 46514

********.********@*****.***

574-***-****

ADDITIONAL INFORMATION

SKILLS

HIGH SCHOOL DIPLOMA, CORE40

PENN HIGH SCHOOL, MISHAWAKA, IN

2004-2007

ASSOCIATES, PSYCHOLOGY

SOUTHWESTERN MICHIGAN COLLEGE, DOWAGIAC, MI

2011-2013

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