Service Representative Professional Experience

Kenneth R. Anderson

**** ***** ******, ***** ******* Hill, Cincinnati, Ohio 45239-4830

513-***-**** *******@*****.***

Professional Summary

Multiple computer hardware and software installation, configuration, troubleshooting and servicing of equipment including customer training. Demonstrated ability to anticipate and correct issues which could lead to unnecessary downtime. Skilled in Territory Management. Ability to learn quickly and internalize new products and software as they come to market. Extremely effective establishing lasting client relationships. A proven track record of working with others on multiple product lines within a variety of Industries.

Professional Experience

Pitney Bowes Presort Services Inc. 2016-2017

Technician Trainee

Perform preventative maintenance and emergency service on four separate systems which were used to presort up to 500,000 US Mail pieces per shift. Continuous electro-mechanical troubleshooting of sorting machines including hydraulic and pneumatic maintenance of industrial Inkjet printers. Also maintained warehouse conveyor system.

Customer Engineering Services, Eastern Region 2007-2015

Technical Service Representative

Fujifilm Field Service Division spin-off. Continued installation and service of photographic equipment and related software. Switched customers from chemical processing to Inkjet Imaging. Took on service of IBM / Ricoh Impact and Workgroup printers distributed by Info Print Solutions. Performed site surveys, installations, service and replenishment of Point of Sale Kiosks for Zoom Systems Inc. Grew product lines of other serviced industries. Facilitated to switch to Territorial Dispatch.

Fujifilm N.A. Corporation, Minilab Division, Eastern Region 2001-2007

Technical Service Representative

Provided installation and service support for photographic processing equipment throughout the Midwest Region. Also helped other parts of the country when needed. Converted customers from Analog to digital imaging wet chemistry process. Upgraded software to control printing processes and increase production numbers.

Norton Photography, Cincinnati, Ohio 1986-2001

Lab Technician

Custom Black and White printing technician. Learned all other department functions. Moved back to Custom Black and White as Supervisor of the 5 person team. Took over as head of Custom Color Department transitioning equipment from hand enlargement to machine automation.

Education

Bachelor of Science: Industrial Design, 1986

University of Cincinnati, Cincinnati, Ohio

Relevant Experience & Qualifications

Computer Skills:

Windows and Macintosh systems, Office Suite, Networking, Internet

Images, Images, Images, Center for Photography ( Independent Non-Profit )

President, Chairman of the Board of Directors

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