Customer Service Information Technology

Christopher Yarbrough

ADDRESS: *** *** ***** ***** ******, MS 38804

PHONE: 662-***-****

E-MAIL: ***********@*********.***

QUALIFICATIONS:

Current A+ Certification, trained in Cisco networks, and Citrix systems

More than fifteen years in customer service.

Excellent verbal communication andwriting skills

Higly motivated to preform at top level.

Responsible and dependable person.

Enjoys working with a large group of people from staff to high-level administrators.

Excelent skills in configuring, and troubleshooting Windows computer platforms in an active directory environment.

Skilled in troubleshooting various applications such as Microsoft Word, Excel, Powerpoing, Access, Outlook, and Web based applications.

Experience working with printers, dual monitors, scanners, perephial devices, and mobile computers.

Ability to lift computers, computer monitors, and work foot up to 80% of a standard 8 hour business day.

Working configuration of TCIP on Windows 7, 8, 10, OSX, Android, and IOS devices

Good knowledge of McAfee, Nortorn anti virus software, and encryption

WORK EXPERIENCE:

2015-2016 Computer Operator, Pomeroy

Preform Rotation, Scan, and Record tape movement from the backup tape library at Philips Daybrite in Tupelo MS.

Monitor the LED display on an AS400 system, and escalate all changes to proper management through MS Outlook and Lotus Notes.

Install a printer and scanner for printing and filing documents on an IBM database.

Maintain contact with Pomeroy and IBM team members through Sametime.

Attended training sessions and complete certifications required by Pomeroy and IBM.

1995-2014 Salesman Mid South Nursery

Retail sales of live flowers, trees, shrubs, fertilizers, chemicals, and garden accessories,

Answer nursery related questions and ensure customer satisfaction.

Work with other employees to unload trucks, stock merchandise, and create displays.

Water, Fertilie, and Prune the plants.

July-August 2001 Temporary Employee, Community Development Foundation

Add proposed details to local community maps using an ACAD system.

Meet with local county government officials.

Help to update the Membership Database, and send email using MS Office systems.

May-August 1999 Engineering Intern, Cook Cogging Engineers, Inc.

Convert survay notes into digital maps using ACAD.

Print, colate, and combine plan sets.

Operate a copy machine, and a blueprint maker.

EDUCATION:

Bachelor of Information Technology

American InterContinental University

Concentration in Network Administration

Graduated Summa Cum Laude

Cisco Network Associate

Cisco Network Academy

A two year program deicated to protocols at each level of the OSI model, and lab work with network routers, switches, hubs, servers, and client computers.

Associate of Applied Science

Itawamba Community College

Concentration in Drafting and Design Technology

Studies in A+ computer maintenance, and machine shop

CERTIFICATIONS:

A+

CompTIA

220 - 901

220 - 902

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