Shaunda Shamlee

**** ******* ***** ******, ********, Georgia 30038●Home 770-***-**** ● Cell 404-***-****

ac0n7h@r.postjobfree.com

PROFESSIONAL SKILLS.

Over 10 years of successful experience in Customer Service with recognized strengths in problem-solving and conflict resolution.

Possess solid computer and data entry skills. Proficient in Microsoft Office, including Excel and Word. Able to multi-task and perform in a fast paced environment in a professional and courtesy manner.

Type over 50 WPM.

WORK HISTORY

Source HOV

General Clerk (February 2014-March 2016).

Quickly and accurately prep (organizing papers according to importance, unfolding corners and taping down torn pages) VA documents.

Maintains confidentiality and security of client information.

Meets or exceeds production rate to company standards.

Prepare daily production reports.

Quality Control Auditor.

Data Entry.

Attend quarterly meeting.

Little Angels R Us, Lithonia, Georgia

Licensed Child Care Provider/Owner (May 2003-Nov 2012).

Ensured fun and safe play and educational environment for children ages six weeks to 12.

Planned and Implemented child specific development programs.

Observed, recorded, and discussed growth behavior and development with parents.

Maintained business records.

Kmart

Service Desk Associate/Seasonal (November 2012/December 2012).

Processed accurate and efficient sale and return transactions.

Responded and resolved customer requests and concerns.

Operated register.

Answered the phone and made P.A. announcements.

EDUCATION

DeVry University, Decatur, Georgia

Bachelor of Science, Business Operations

University of Phoenix, Phoenix, Arizona

Master of Early Childhood Education (Eight remaining credits for degree completion).

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