JAYNELLE M. KOPP

**** ******* *** • Concord, California • 94520

Cell: 925-***-****, ac0n1s@r.postjobfree.com

Objective: Seek the Position of Customer Service Agent SUMMARY: Exceptionally talented and resourceful customer Service Agent with over ten years experience in providing efficient and comprehensive customer service to users while contributing to the enhancement providing customer satisfaction. Summary of Qualifications

● More than 10 years experience.

● Strong knowledge of electrical and electronics.

● Remarkable ability to build and manage customer relationships and to effectively manage time.

● Highly self motivated with strong ability to successfully work independently.

● Excellent verbal and written communication and interpersonal skills.

● Uncommon ability to motivate sales people to aggressively promote and sell Company products.

● Exceptional ability to consistently bring necessary tasks to completion.

● Remarkable ability to manage a high volume of disparate tasks while maintaining quality results.

● Strong interpersonal skills and deep ability to achieve the desired results in a fast paced, highly competitive, multi-tasking environment.

● Exceptionally strong client relationship skills. Professional Experience

DJ Enterprise Concord, CA 2010-2012

Sales Representative

● Conduct orientation training of new employees and in-service training of other employees to explain c ompany policies, provide Sales representative’s with work procedures, and demonstrate use and maintenance of equipment.

● Responsible for the recruitment and training of customer service representatives.

● Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.

● Successful account retention record of 98%.

● Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.

● Improving customer service based on client feedback through the development of new policies and procedures.

● Recommend equipment to meet customer requirements, considering salable features, such as flexibility, cost, capacity, and economy of operation.

● Negotiate terms of sale and services with customer.

● Sort out contracts and payment details with clients.

● Arrange servicing of goods if they are faulty, even after they have been sold.

● Advise management and staff of the clients' needs.

● Keep sales records and write reports.

Honey Baked Ham Concord, CA 2009-2010

● Handling all cash and credit card transactions in store environment.

● Balanced cash draw at close of shift. Frequently closed store and secured building.

● Dealt with a diverse customer population.

Super 8 Hotel Moorhead, MN 2008-2009

Housekeeper

● Obtain list of vacant rooms which need to be cleaned immediately and list of prospective check-outs or discharges in order to prepare w ork assignments.

● Assign workers their duties, and inspect work for conformance to prescribed standards of cleanliness.

● Advise manager, desk clerk, or admitting personnel of rooms ready for occupancy.

● Inventory stock to ensure adequate supplies.

● Examine rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.

● Screen job applicants, h ire new employees, and recommend promotions, transfers, or dismissals.

● Conduct orientation training of new employees and in-service training of other employees to explain c ompany policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.

Radisson Hotel Fargo, ND 2006-2007

Banquet Server

MinnCore Industries Shakopee, MN 2005-2006

Assembler

Bears Den Leader, MN 2003-2004

Cocktail Waitress

Hot Stuff Pizza, Subs Menahga, MN 2002-2003

Line Cook

Blue Berry Pins Golf Course Menahga, MN 2000-2001

Server / Dishwasher

Education and Professional Training

Ged 2004

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